Coastal Retail Assistant: Customer Sales & Service

Repco; Perth; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

Repco in Western Australia seeks a Sales Support and Customer Service Specialist based in Kewdale. This permanent full-time role supports the sales team by handling inquiries, processing orders, and ensuring timely product delivery.

You will maintain customer records, resolve issues, assist with sales reporting, and coordinate with production and logistics to meet client requirements. Ideal candidates have an associate degree and proven experience in sales support or customer service, with CRM

Qualifications

• Associate degree or equivalent experience in a relevant field.
• Experience in sales support or customer service, preferably in the manufacturing sector.
• Strong communication and interpersonal skills to engage with customers and team members.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong problem-solving skills and attention to detail.

Responsabilités

• Assist customers with inquiries and provide product information to enhance their purchasing experience.
• Process sales orders and ensure timely delivery of products to clients.
• Collaborate with the sales team to support sales initiatives and achieve targets.
• Maintain accurate records of customer interactions and transactions in the database.
• Resolve customer complaints and issues promptly and effectively.
• Prepare sales reports and assist in the analysis of sales data to identify trends.
• Coordinate with production and logistics teams to ensure customer requirements are met.

Connaissances

Communication

Interpersonal skills

Attention to detail

Problem solving

Time management

Formation

Associate degree or equivalent experience

Outils

CRM software

Microsoft Office Suite

Description du poste

Job Description

Sales Support and Customer Service Specialist

Summary: The Sales Support and Customer Service Specialist plays a crucial role in ensuring customer satisfaction and supporting the sales team within the manufacturing and production industry. Based in Kewdale, Western Australia, this permanent full-time position involves providing exceptional service to clients, managing inquiries, and facilitating smooth sales processes to contribute to the overall success of the business.

• Assist customers with inquiries and provide product information to enhance their purchasing experience.
• Process sales orders and ensure timely delivery of products to clients.
• Collaborate with the sales team to support sales initiatives and achieve targets.
• Maintain accurate records of customer interactions and transactions in the database.
• Resolve customer complaints and issues promptly and effectively.
• Prepare sales reports and assist in the analysis of sales data to identify trends.
• Coordinate with production and logistics teams to ensure customer requirements are met.

Qualifications:

• Associate degree or equivalent experience in a relevant field.
• Proven experience in sales support or customer service, preferably in the manufacturing sector.
• Strong communication and interpersonal skills to effectively engage with customers and team members.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong problem-solving skills and attention to detail.