Customer Support & Sales Specialist

WorkMatePro

Western Australia

On-site

Confidential

Full time

14 days+

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Job summary

WorkMatePro is seeking a Customer Service Representative in Australia to provide professional, reliable support across industries. You will communicate with customers by phone, email, and chat, delivering accurate product and service information while addressing inquiries and requests.

A customer-focused, adaptable, and detail-oriented mindset is essential. The role emphasizes handling sensitive information with confidentiality, collaborating with internal teams, and meeting service targets in a

Qualifications

At least 1 year of relevant customer service or client-facing experience.
Strong verbal and written English communication skills.
Professional, patient, and customer-focused approach.
Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

Handle customer inquiries through phone, email, chat, and other channels.
Provide accurate information regarding products, services, accounts, or customer concerns.
Resolve customer issues professionally and elevate complex concerns when necessary.
Assist with sales inquiries, product/service recommendations, and follow-ups.
Process customer requests, documentation, appointments, orders, or account updates.
Maintain accurate customer records and update information in CRM or internal systems.
Follow company policies, procedures, and service standards.
Coordinate with internal teams to ensure customer concerns are addressed.
Handle sensitive customer information with professionalism and confidentiality.
Meet established customer service, productivity, and quality targets.