Customer Service & Sales Support Officer

Synergie Group; Darwin; Hybride; AUD 50 000 - 70 000; Plein temps

Résumé du poste

Synergie Australia is seeking a motivated Customer Service Officer in Darwin to be the first point of contact for customers. You will assist with enquiries, process orders, provide product information and coordinate deliveries with the warehouse and sales teams.

The role emphasizes a friendly, customer-focused approach, strong communication, and the ability to work both independently and as part of a team in a busy environment.

Qualifications

• Previous experience in customer service, sales support or administration.
• Strong communication and organisational skills.
• Good computer skills and attention to detail.
• Ability to multitask and prioritise tasks in a busy environment.
• A friendly, professional and customer-focused approach.
• Ability to work independently and as part of a team.
• Experience in building supplies, hardware or construction materials is a plus.

Responsabilités

• Respond to customer enquiries via phone, email and face-to-face.
• Process customer orders, quotes and sales transactions accurately.
• Assist customers with product information, pricing and availability.
• Coordinate orders, deliveries and collections with the warehouse team.
• Maintain accurate customer records and order documentation.
• Build and maintain positive relationships with customers and suppliers.
• Assist with general administration and day-to-day branch operations.
• Resolve customer enquiries and issues in a professional and timely manner.

Connaissances

Customer service experience

Strong communication

Organisational skills

Attention to detail

Multitasking

Description du poste

Synergie Australia is seeking a motivated Customer Service Officer in Darwin to be the first point of contact for customers. You will assist with enquiries, process orders, provide product information and coordinate deliveries with the warehouse and sales teams.

The role emphasizes a friendly, customer-focused approach, strong communication, and the ability to work both independently and as part of a team in a busy environment.