Customer Service & Process Admin Specialist

Synergie Group; Gosford; Hybrid; AUD 51,000 - 55,000; Full time

Job summary

Synergie Australia is seeking a Customer Service Officer for a long-term role in Somersby, Central Coast. Your responsibilities include customer service, administration, and process documentation with daily duties during Monday to Friday office hours.

The position offers an immediate start and a contract through to June 2027, with a busy, process-driven environment requiring strong organisation and communication skills.

Qualifications

• Experience in customer service, admin, or business support.
• Proficiency in Microsoft Office 365 and related tools.
• Strong written and verbal communication skills.
• Detail-oriented with ability to multitask and prioritise.

Responsibilities

• Answering and directing incoming phone calls
• Responding to service enquiries, complaints and disputes
• Monitoring and responding to emails in shared mailboxes
• Booking waste collection services and managing bin maintenance requests
• Documenting, reviewing and maintaining operational processes and procedures
• Supporting process improvement initiatives to enhance team efficiency
• Maintaining accurate records, filing systems and data entry
• Providing general administrative support and ad hoc tasks as required

Skills

Customer service

Administration

Communication

Time management

Tools

Microsoft Office 365

Job description

Synergie Australia is seeking a Customer Service Officer for a long-term role in Somersby, Central Coast. Your responsibilities include customer service, administration, and process documentation with daily duties during Monday to Friday office hours.

The position offers an immediate start and a contract through to June 2027, with a busy, process-driven environment requiring strong organisation and communication skills.