BNE Advisor Talent Pool

Concentrix Services Pty Ltd; City of Brisbane; On-site; AUD 52,000 - 65,000; Full time

Job summary

Concentrix is hiring a BNE Advisor Talent Pool in Brisbane for a permanent, full-time role with stable hours and a clear career pathway. You don't need call centre experience; if you’ve handled orders, complaints or turned around a bad experience, you already have transferable skills.

You'll help customers with online access, update accounts, and navigate multiple systems while maintaining confidentiality in a high-volume environment.

Qualifications

• Strong customer service skills.
• No call centre experience required.
• Transfers from orders, complaints or service recovery are valuable.

Responsibilities

• Helping customers with online access and account updates.
• Resolving enquiries by navigating multiple systems efficiently.
• Following set processes and meeting quality standards.
• Maintaining confidentiality and handling personal information appropriately.
• Delivering professional, customer-focused service in a high-volume environment.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Job description

Job Title: BNE Advisor Talent Pool Job Description Ready to step out of retail or hospitality and into a stable, long‑term corporate role? If you’re looking for consistent hours, a permanent full‑time position, and a clear career pathway, this could be the opportunity for you. We’re looking for people with strong customer service skills who are ready to transition into a structured corporate environment. You don’t need call centre experience! If you’ve taken orders, handled complaints, or turned a bad customer experience into a good one — you already have more transferable skills than you think. We’re looking for people exactly like you.

Why this is a great role:

Permanent, full‑time and part time roles Monday to Friday roster between 7:00am–8:00pm Paid, structured training so you can confidently step into a new industry Brisbane CBD location, close to public transport and across from Central Station Professional, supportive environment with ongoing development Exposure to privacy, compliance, and process‑driven work Clear internal pathways into leadership and specialist roles

What you’ll be doing:

• Helping customers with online access and account updates
• Resolving enquiries by navigating multiple systems efficiently
• Following set processes and meeting quality standards
• Maintaining confidentiality and handling personal information appropriately
• Delivering professional, customer‑focused service in a high‑volume environment

Who thrives here:

• People from retail or hospitality seeking stable, predictable hours
• Individuals wanting to move into a corporate environment with long‑term opportunities
• Customer service professionals looking for growth — not just a job
• People who communicate clearly, can multitask, and stay composed during complex enquiries
• Candidates with a strong work ethic, accountability, and a team‑focused approach

If you’re ready to leave unpredictable rosters behind and build a long‑term career in a structured and supportive organisation, we’d love to hear from you.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location:

AUS Brisbane - 288 Edward St, Lvl 27

Language Requirements:

Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand‑defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.