Customer Service Specialist

Concentrix; Gold Coast City; On-site; AUD 36,000 - 41,000; Full time

Benefits offered by this job

Career progression

Paid training

Stable hours

Office location

Job summary

Concentrix in Robina, QLD is hiring a Customer Service Specialist to handle inbound enquiries in a professional office setting with predictable hours.

You don’t need call centre experience; if you’ve handled orders, complaints, or turned a negative experience into a positive one, you’ve got transferable skills. This permanent, full‑time role offers structured career progression and an 8:00am–8:00pm weekday schedule.

Qualifications

• Experience in customer service from various sectors is welcome.
• Strong verbal and written communication skills are essential.
• Ability to listen actively and resolve issues effectively.

Responsibilities

• Handle inbound customer calls and respond within service targets.
• Actively listen to understand customer needs and concerns.
• Provide clear, accurate information and effective solutions.
• Document customer interactions and complete follow-ups.
• Identify opportunities to improve the customer experience.
• Work collaboratively as part of a supportive team.

Skills

Customer service

Communication

Job description

Job Title:

Customer Service Specialist

Job Description

Provide personalized support, manage enquiries, and grow within an award‑winning global company offering career advancement and benefits.

Looking to move out of retail or hospitality into a stable, full‑time role?

If you’re tired of late nights, inconsistent rosters or short‑term contracts, this could be the step into a more structured and secure career. We’re hiring Customer Service Specialists to join our Robina‑based call centre team, supporting customers through inbound enquiries in a professional office environment.

You don’t need call centre experience — if you’ve taken orders, handled complaints, or turned a bad customer experience into a good one — you know more than you think. We’re looking for people exactly like you!

About the Role

This is a permanent, full‑time position based in Robina, QLD. You’ll be the first point of contact for customers, providing efficient and friendly support while working predictable, set hours.

What We Offer

• $28.12 per hour + 12% super + penalties
• June 1st start date
• 3 weeks of full‑time paid training — no experience required
• Permanent roles with genuine career progression — 80% of leaders started in frontline roles

What You’ll Be Doing:

• Handling inbound customer calls and responding within service level targets
• Actively listening to understand customer needs and concerns
• Providing clear, accurate information and effective solutions
• Documenting customer interactions and completing follow‑ups
• Identifying opportunities to improve the customer experience
• Working collaboratively as part of a supportive team environment

Why this is a great role:

• Permanent, full‑time employment with job security
• Stable weekday hours: Monday to Friday between 8:00am and 8:00pm
• Predictable schedules that support work‑life balance
• Office‑based role located next to Robina Town Centre
• Structured work environment with clear expectations

What We’re Looking For:

• Customer service experience from retail, hospitality, utilities or similar environments
• Strong communication skills and confidence speaking with customers
• Ability to multitask and remain detail‑focused in a busy environment
• A calm, professional and solutions‑focused approach
• Reliability, accountability and a team‑first mindset

If you’re ready to swap unpredictable shifts for a stable, professional role with real career pathways, we’d love to hear from you.

Must be over the age of 18 to apply for a role within Concentrix.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location:

AUS Gold Coast - Robina Town Centre Dr Lvl2

Time Type:

Full time