Customer Service Advisor

Concentrix Services Pty Ltd; Gold Coast City; Hybrid; AUD 51,226,000 - 57,141,000; Part time

Benefits offered by this job

Flexible hours

Potential permanent role

Diverse workplace

Job summary

Concentrix Services Pty Ltd is seeking a Customer Service Advisor to handle customer inquiries via inbound/outbound calls or online channels. You will provide service, troubleshoot routine problems, and guide Australians through information on products and services.

The role is part-time with flexible hours, located at Brisbane Robina/Brisbane CBD, offering quick start dates in July and potential permanent opportunities after the project ends.

Qualifications

• No call centre experience necessary but customer service skills are a must!
• Must be an Australian Citizen and at least 18 years of age
• Confident and capable in using computers and systems
• Passionate about customer service and an excellent communicator

Responsibilities

• Respond to inbound calls and provide guidance and information to customers.

Skills

Customer service

Communication

Tools

CRM software

Job description

Customer Service Advisor

Job Title: Customer Service Advisor Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Unique opportunity to be part of an exciting, short-term customer service project team. We are seeking diverse candidates with wide ranging experiences to play a crucial part in the success of this high-visibility government program. After completing a 5 day training program this team would respond to inbound calls and provide guidance and information to all Australians.

Key Role Details:

• Start dates throughout July
• Hourly rate of $35.77
• Monday to Sunday
• Various roster options
• Penalty rates apply
• Brisbane CBD and Robina office locations

What's in it for you?

• Short term employment with flexible hours
• Many permanent employment opportunities after project end
• Flexible role that can work around your existing commitments
• An exciting role in a diverse workplace

Who are you?

• You believe quality customer service is paramount when dealing with customers.
• No call centre experience necessary but customer service skills are a must!
• Must be an Australian Citizen and at least 18 years of age
• Confident and capable in using computers and systems
• Passionate about customer service and an excellent communicator

Concentrix is a global brand, at our established sites in Brisbane and Robina we live our vision to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet.

• Applicants must be at least 18 years of age, must be an Australian Citizen and pass a police check and other pre-employment checks

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location: AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements: English

Time Type: Part time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.