Customer Service Officer

Campbelltown City Council Nsw; Sydney; On-site; AUD 52,000 - 56,000; Part time

Benefits offered by this job

Access to fitness membership programs

Casual loading

Job summary

Campbelltown City Council is seeking casual Customer Service Officers to support our Leisure Centres and Billabong Parklands. You will welcome members, answer inquiries, manage admissions, and handle cash at a busy front desk, delivering friendly, professional service.

Opportunities include access to fitness programs and the chance to work across multiple centres with weekend and public holiday penalties where applicable.

Qualifications

• Experience delivering customer service in high-volume, fast-paced environments such as leisure or recreation facilities.
• Cash handling and basic financial procedures.
• Strong communication and interpersonal skills.
• Current First Aid and Resuscitation certificates preferred.
• Willingness to work rostered shifts including weekends and public holidays.

Responsibilities

• Meet and greet customers at the front desk; provide direct customer service
• Manage day-to-day operations of the front desk including inquiries and admissions
• Handle cash, process transactions and support member care

Skills

Customer service

Cash handling

Communication

First Aid

Resuscitation

Roster

Face-to-face service

Job description

• Multiple Casual positions available across allLeisure Centres locations and Billabong Parklands

• Multiple Casual positions available across allLeisure Centres locations and Billabong Parklands
• $38.22 - $41.38 per hour + 25% casual loading + 12% superannuation + weekend & public holiday penalties (when applicable)
• Access to fitness membership programs

Our customer service officers are passionate about service, enjoy creating outstanding customer experiences and building strong relationships within the community at our Leisure Centres. Being the first and last person our members meet, customer service officers are ambassadors and key to creating enjoyable & lasting impressions for the customers.

About us:

We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let's get something started.

About the role:

To thrive in this role, you are someone who finds it easy to build and maintain positive relationships with all the people you meet. You are able provide a great customer experience, face to face and over the phone in a high volume fast paced multifunctional environment.

The role will see you meet and greet customers; you will manage the day-to-day operation of the front desk including direct customer service, telephone and electronic enquiries, admissions, cash handling and member care.

If you are agile, dynamic and love working with people. If you want to work where every day is a great day for making an impact with customers, then this role is for you.

The successful candidate will demonstrate the following key skills and attributes:

• Experience in providing customer service in a high volume fast paced multifunctional environment (Leisure or recreational facilities preferred)


• Experience in a face-to-face and phone-based customer service role


• A strong understanding of the principles of excellent customer service


• Experience in cashiering and internal audit requirements


• Highly developed communication and interpersonal skills


• A current Resuscitation Certificate and First Aid Certificate


• Willingness to work a roster with early start and late finish shifts, including weekends and public holidays.


• A current Working With Children Check for paid work.


• Commitment to role modelling our values of respect, integrity, trust, optimism and teamwork.


• Commitment to living our values of respect, integrity, teamwork, trust and optimism. It is through respect, integrity and teamwork that we build trust and create optimism for Campbelltown's future.

As a member of our friendly and passionate team, you will receive the following benefits:

• $38.22 - 41.38 per hour + 25% casual loading + 12% superannuation + weekend & public holiday penalties (when applicable)


• Multiple Casual positions available


• Access to the corporate fitness membership program

Key contact:

For further information on this position please contact Brent Elphinston, Centre Manager on 4645 4311.

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

Note: Candidates using mobile devices are stronglyadvised to use a desktop computer to complete theapplication forms as they require extensiveamounts of typing.

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Customer Service Officer Campbelltown, NSW, AU