Casual - Customer Service Representative – Tourism

MCC Foundation Limited; Melbourne; On-site; AUD 32,000 - 36,000; Part time

Job summary

The Melbourne Cricket Club (MCC) manages the Melbourne Cricket Ground (MCG) and hosts over four million visitors annually. The Casual - Customer Service Representative – Tourism role supports MCC Tours and the Australian Sports Museum, delivering exceptional visitor experiences across a busy 7‑day operation.

Reporting to the Visitor Experience Lead, you’ll ensure welcoming, efficient service, assist with day‑to‑day visitor needs, and help maintain tour routes and public areas across weekends and

Qualifications

• Experience in a tourism visitor or customer service environment.
• Strong customer service focus and ability to handle diverse visitors.

Responsibilities

• Provide timely, courteous and professional customer service by identifying visitor needs on first contact.
• Ensure front-of-house and tour route setup daily and communicate any amendments.
• Assist with visitor service issues, including complaints and system faults.
• Support Game On interactive area and assist with groups and equipment.
• Contribute to process improvement of customer service workflows.

Skills

Customer service

Tourism

Flexibility

Weekends availability

Tools

Point of sale ticketing systems

Job description

Casual - Customer Service Representative – Tourism

Casual - Customer Service Representative – Tourism

Rostered across weekdays, weekends, and public holidays

WE ARE HIRING!

Bring your customer service skills to a tourism and visitor experience environment where every interaction counts.

Enjoy casual opportunities across a busy 7-day-a-week operation, with flexibility to suit your availability.

Contribute to the delivery of one of Australia’s most iconic tourist attractions.

The Melbourne Cricket Club (MCC) manages the Melbourne Cricket Ground (MCG), one of Australia’s most loved and visited sporting venues. Each year, the MCG welcomes over four million visitors and hosts more than 70 major events.

The Visitor Experience team delivers MCG Tours and the Australian Sports Museum, welcoming visitors from across Australia and around the world. An opportunity has arisen to join this team as a Customer Service Representative – Tourism, supporting day-to-day delivery of visitor services.

About the role

Reporting to the Visitor Experience Lead, this role provides a key support function in the delivery of service operations across MCG Tours and the Australian Sports Museum.

Key responsibilities include:

• Provide timely, courteous and professional customer service by identifying visitor needs on first point of contact.
• Make visitor needs a primary focus, taking appropriate responsibility for exceptional customer experiences.
• Ensure FOH and tour route set up occurs on a daily basis and communicate any amendments to the tour route and Australian Sports Museum restrictions where appropriate.
• Provide assistance on day-to-day visitor service issues, including service complaints, system faults and other service-related issues.
• Facilitate exceptional visitor experiences in the Game On interactive area, including welcoming groups, ensuring correct usage of equipment and being first point of call for technical issues.
• Assist the team with process improvement, with a focus on customer service processes.

To be successful in this role, you will have:

• Excellent customer skills, being adaptable and flexible to accommodate change and provide responsive services to meet customer needs.
• Experience working in a tourism visitor or customer service environment and dealing with a diverse range of people.
• Strong customer service experience and passion for delivering quality service.
• Experience working with volunteers.
• Competent computer skills, including point of sale ticketing systems.
• Interest in sport and history.
• Flexibility to work weekends, public and school holidays.

If you have the experience and availability outlined above and enjoy working in a customer-facing tourism environment, we would like to hear from you.

Applications close 28 October 2026. Please note this ad may be withdrawn prior to the closing date depending on the volume of applications received.

***Please note, agency submissions will not be considered for this position***

This role is subject to relevant pre-employment checks, including National and International Police Checks, Right to Work in Australia, and a current Victorian Working with Children Check.

Privacy Statement

At the Melbourne Cricket Club we value your privacy. When you apply for a role, whether a single position or as part of our casual event workforce, we collect personal information to support your application.

We may collect personal information such as name, contact details, confirmation of age, evidence of your valid work rights and demographic information for diversity and inclusion purposes. This information is used solely for recruitment purposes and progression. What we collect depends on the role so not everything may apply to you.

Your information is stored and managed on Dayforce, a third-party human resource platform the MCC uses for recruitment and workforce management. Within the MCC it is shared only with staff who need it to make recruitment decisions.

The MCC may use approved artificial intelligence (AI) tools to assist staff in handling your personal information. All decisions that affect you are made or reviewed by an MCC staff member.

If you choose not to provide your personal information, we may not be able to consider or progress your application. If you have any questions about how we handle your personal information or would like to gain access to or correct your information, please contact *******@mcc.org.au

For more information on how the MCC manages personal information, please view our Privacy Policy.

Inclusion Matters

The Melbourne Cricket Club is committed to creating a diverse, inclusive and welcoming environment at the MCG. We encourage applications from people of all backgrounds, including people of different genders, ages, cultural backgrounds, First Nations peoples, people with disability, and people of all religions and sexual orientations. We aim to ensure that the recruitment and candidate experience is as accessible and inclusive as possible.

If you require an adjustment during the recruitment process (including alternate formats of the application form) or have an enquiry about available support, please email ***********@mcc.org.au or call 03 9657 8***.

The MCC is committed to providing a safe and welcoming environment for everyone, including children and young people, and has zero tolerance for child abuse and harm. To read more about our commitment, please visit this link.

MCC Values

To read more about the MCC’s Values, please follow the link found here.