Customer Service Consultant

Citrus Group; Sydney; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary shuttle bus

Award-winning customer service team

Casual, short-term assignment

Job summary

Woolworths Group in Mascot, Sydney is seeking a Customer Support Representative for a short-term Christmas assignment. You will be the first point of contact for customer inquiries, delivering friendly, accurate information and practical solutions during a busy peak period.

Rotating hours, including weekends, with onsite training and excellent team support. This casual role offers the chance to gain experience with one of Australia's leading brands and to develop customer service and

Qualifications

• At least 6 months of experience in customer service, retail or hospitality.
• Strong verbal and written communication skills.
• Ability to use multiple systems and manage time effectively.

Responsibilities

• Managing inbound customer calls, emails and chats.
• Providing accurate information and practical solutions.
• Navigating multiple systems efficiently.
• Using initiative and problem-solving skills to meet customer needs.
• Delivering a positive customer experience in a fast-paced environment.

Skills

Customer service

Communication skills

Time management

Problem solving

Job description

The Opportunity

Woolworths Group is one of Australia's most recognised and trusted brands. As a Customer Support Representative, you'll play an important role in supporting customers during one of the busiest times of the year. This is a short-term Christmas casual assignment commencing 9 November and finishing 3 January, making it ideal for candidates looking for temporary work over the holiday period.

The Role

With the busy Christmas period approaching, Woolworths is looking for enthusiastic, customer-focused individuals to join its Inbound Customer Support Team for a short-term seasonal assignment. If you enjoy helping people, thrive in a fast-paced environment and want to be part of a supportive team over the festive season, this could be the perfect opportunity for you!

As a Customer Support Representative, you'll be the first point of contact for a range of customer enquiries. You'll provide friendly, accurate and effective support while helping customers with their questions and concerns.

Key responsibilities

• Managing inbound customer calls, emails and chats
• Providing accurate information and practical solutions
• Navigating multiple systems efficiently
• Using initiative and problem-solving skills to meet customer needs
• Delivering a positive customer experience in a fast-paced environment

Operating Hours

Rotating roster from Monday to Friday 9:00am to 7pm and Saturday and Sunday between 10:00am to 4:00pm.

Location

Fully onsite at Mascot, with free onsite parking and a complimentary shuttle bus available.

Employment Type

Casual, short-term Christmas assignment.

Start Date

9 November.

End Date

3 January.

Training

Comprehensive onsite training will be provided to set you up for success.

Why Join Us?

• Join an award-winning customer service team
• Gain experience with one of Australia's leading brands
• Work in a supportive and collaborative environment
• Develop valuable customer service and communication skills
• Earn competitive casual rates, including applicable penalties
• Enjoy convenient onsite facilities, free parking and a complimentary shuttle bus

What You’ll Need

• At least 6 months of experience in customer service, retail or hospitality
• Strong verbal and written communication skills
• Confidence using multiple systems and managing time effectively
• A proactive, customer-first attitude
• Availability to work rotating shifts, including weekends, early mornings and evenings
• Commitment to the full assignment period, from 9 November to 3 January 2027