Retail & Visitor Experience Team Member

Manpower; Sharon; On-site; AUD 39,000 - 54,000; Full time

Job summary

Manpower is seeking a friendly Retail & Visitor Experience Team Member in an exciting tourism destination. You will engage visitors, assist with ticketing and retail, and support hospitality operations to deliver memorable experiences.

The role offers development toward a Tour Guide position, with ongoing training and a collaborative team environment. RSA qualification and flexible weekend availability will help you succeed.

Qualifications

• Experience in hospitality, tourism, retail, or other customer-facing environments.
• Current RSA or willingness to obtain one.
• Excellent communication and interpersonal skills.
• Friendly, confident and engaging personality.
• Genuine passion for delivering exceptional customer experiences.
• Strong relationship-building with diverse people.
• Attention to detail and organisational skills.
• Proactive attitude and willingness to learn.
• Ability to work independently and in a team.
• Flexibility to work weekends, public holidays and peak periods.

Responsibilities

• Deliver exceptional customer service and create memorable guest experiences.
• Welcome visitors and assist with ticketing and admissions.
• Support retail sales and merchandise presentation.
• Assist with bar service and hospitality operations.
• Support on-site events and experiences.
• Maintain site presentation, cleanliness, safety and welcoming atmosphere.
• Build positive relationships and provide accurate information about the venue.
• Learn the brand story, products and visitor offerings.
• Contribute to achieving customer service, visitation and sales targets.
• Develop skills to progress into a Tour Guide role.

Skills

Customer service

Hospitality

RSA

Job description

Retail & Visitor Experience Team Member

Are you passionate about customer service, tourism, hospitality, and creating memorable experiences?

We are seeking an enthusiastic and motivated Retail & Visitor Experience Team Member to join our team in a unique and dynamic tourism environment. This is an exciting opportunity for someone who loves engaging with people, delivering exceptional customer service, and is looking to build a long-term career within the tourism and hospitality industry.

Starting in our Visitor Experience team, you'll gain valuable experience across retail, ticketing, guest services, events, and hospitality operations. As your knowledge and confidence grow, you'll have the opportunity to progress into a Tour Guide role, where you'll share our story and deliver engaging, memorable experiences for visitors.

No two days are the same. You'll be welcoming visitors, assisting with sales and hospitality operations, supporting events, and helping create an outstanding experience for every guest who visits our site.

About the Role

As a key member of the Visitor Experience Team, you will:

• Deliver exceptional customer service and create memorable guest experiences
• Welcome visitors and assist with ticketing and admissions
• Support retail sales and merchandise presentation
• Assist with bar service and hospitality operations
• Support the delivery of onsite events and experiences
• Maintain site presentation and ensure facilities are clean, safe, and welcoming
• Build positive relationships with visitors and provide accurate information about the venue
• Learn the brand story, products, and visitor experience offerings
• Contribute to achieving customer service, visitation, and sales targets
• Develop the skills and knowledge required to progress into a Tour Guide position

Tour Guide Career Pathway

As you develop within the role, opportunities will be available to:

• Deliver engaging and informative tours to groups and individual visitors
• Share the organisation's history, products, and unique stories
• Create memorable and interactive visitor experiences
• Become a knowledgeable brand ambassador
• Lead visitors through an exceptional tourism experience from start to finish

About You

To be successful in this role, you will have:

• Previous experience in hospitality, tourism, retail, customer service, or another customer-facing environment
• Current RSA (Responsible Service of Alcohol) or willingness to obtain
• Outstanding communication and interpersonal skills
• A friendly, confident, and engaging personality
• A genuine passion for providing exceptional customer experiences
• Strong relationship-building skills and the ability to interact with a diverse range of people
• Strong attention to detail and organisational skills
• A proactive attitude and willingness to learn
• The ability to work effectively both independently and as part of a team
• Flexibility to work weekends, public holidays, and peak tourism periods when required

What's on Offer?

• $33.85 per hour
• Clear career progression from Retail & Visitor Experience Team Member to Tour Guide
• Opportunity to work in a unique and exciting tourism destination
• Diverse role combining retail, hospitality, events, customer engagement, and tourism
• Ongoing training and professional development
• Supportive and collaborative team environment
• The opportunity to create unforgettable experiences for visitors every day
• Stable ongoing employment with genuine career growth opportunities

If you're a people person who enjoys hospitality, tourism, and creating exceptional guest experiences, we'd love to hear from you.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.