Customer Service Representative - Mackay

Auswide Bank Ltd; Mackay Regional; Hybrid; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Coaching and learning pathways

Employee Assistance Program

Banking benefits and employee-discount

Inclusive workplace culture

Job summary

Auswide Bank Ltd is seeking a Customer Service Representative to join our Mackay branch on a part-time basis. You will be the first point of contact for customers, helping with everyday banking, identifying needs and connecting customers to specialist support.

You will work with a supportive team, delivering personal, professional and genuinely helpful service while contributing to community relationships and customer outcomes. Relevant experience in service environments is valued.

Qualifications

• Builds rapport and creates positive customer experiences.
• Communicates confidently and professionally.
• Has strong attention to detail and can manage multiple priorities.
• Works collaboratively as part of a team.
• Brings a positive attitude and willingness to learn.
• Experience in customer service, retail, hospitality or banking is beneficial but not essential.

Responsibilities

• Assist customers with everyday banking at the branch.
• Identify customer needs and connect them with specialist support.
• Deliver personal, professional and genuinely helpful service.
• Collaborate with the branch team to meet customer outcomes and strengthen community relationships.

Skills

Rapport building

Communication

Detail orientation

Team collaboration

Positive attitude

Willingness to learn

Customer service experience

Job description

Together, we're building on the trusted relationships customers know through Auswide while creating an even stronger future as part of the MyState Group.

At Auswide, we've been supporting customers and communities across Queensland for generations. Now, as part of the MyState Group, we're building on those trusted local relationships while creating new opportunities for our people and customers.

If you're passionate about helping people, enjoy building genuine connections, and want to be part of a supportive team, this could be the perfect opportunity to grow your banking career right here in Bundaberg.

The Opportunity

We're looking for a Customer Service Representative to join our branch network in Mackay on a part-time basis.

As one of the first people our customers meet, you'll play an important role in creating positive experiences every day. Whether you're helping with everyday banking, identifying customer needs, or connecting customers with specialist support, you'll focus on delivering service that's personal, professional, and genuinely helpful.

Working closely with your branch team, you'll contribute to achieving customer outcomes while strengthening the trusted relationships that Auswide has built within the local community.

What You'll Bring

We're looking for someone who:

• Enjoys building rapport and creating positive customer experiences
• Communicates confidently and professionally
• Has strong attention to detail and can manage multiple priorities
• Enjoys working collaboratively as part of a team
• Brings a positive attitude and willingness to learn
• Has previous customer service, retail, hospitality, or banking experience, although it's not essential

Most importantly, you'll care about helping people and be motivated to make a difference in every interaction.

Why Join Us?

As part of the MyState Group, you'll join an organisation with strong community roots and a genuine commitment to helping people achieve their goals.

You can expect:

• A welcoming and supportive team environment
• Coaching, learning pathways and opportunities to build your banking career
• Wellbeing initiatives, including access to our Employee Assistance Program
• Banking benefits and employee discounts
• A workplace that values inclusion, respect and belonging
• Opportunities to grow your skills within a broader financial services organisation

This is a great opportunity to gain valuable banking experience while working for a business that continues to invest in its people, customers and communities.