Customer Care Representative

MyState Limited; Bundaberg; On-site; AUD 52,000 - 65,000; Full time

Job summary

MyState Limited in Bundaberg is offering a 12-month fixed-term opportunity for a customer-focused professional to join our Contact Centre team. This role provides development and exposure within a supportive environment as you build a banking career with a trusted financial institution.

You'll be the friendly voice customers trust, delivering excellent service, resolving enquiries from the first interaction, and learning about banking products and digital services.

Qualifications

• Experience delivering high-quality customer service in fast-paced environments.
• Ability to resolve enquiries with accuracy and empathy.
• Strong communication and interpersonal skills.

Responsibilities

• Be the friendly voice customers trust when they need support.
• Deliver exceptional customer experiences and help resolve enquiries from the first interaction.
• Learn about banking products, digital services, and financial solutions.
• Develop valuable skills in communication, relationship management, and problem-solving.
• Join a supportive, energetic team that genuinely enjoys working together and celebrating success.

Skills

Customer service

Call centre experience

Retail experience

Communication

Job description

Where Customer Service Meets Career Opportunity.

In Bundaberg, the Auswide name is one people know and trust. Now, as part of the broader MyState Group, we're building on that strong local foundation while creating even more opportunities for our people to learn, grow, and develop rewarding careers.

We're currently offering a 12-month fixed-term opportunity for a customer-focused professional to join our Contact Centre team. Whether you're looking to build your banking career, gain experience with a trusted financial institution, or bring your customer service skills into a new industry, this role offers valuable development and exposure within a supportive team environment.

The Opportunity

This is more than a customer service role.

It's an opportunity to join a high-performing team where you'll make a genuine difference to customers every day while building skills that can open doors across the wider MyState Group.

You'll:

• Be the friendly voice customers trust when they need support
• Deliver exceptional customer experiences and help resolve enquiries from the first interaction
• Learn about banking products, digital services, and financial solutions
• Develop valuable skills in communication, relationship management, and problem-solving
• Join a supportive, energetic team that genuinely enjoys working together and celebrating success

What You'll Bring

We're looking for people who enjoy helping others and are motivated to learn.

You’ll bring:

• A passion for delivering great customer service
• Experience in retail, hospitality, customer service, contact centres, or similar environments
• A positive attitude and willingness to learn
• Resilience and confidence in a fast-paced environment
• Strong communication skills and a customer-first mindset
• Ambition to grow your skills and build a long-term career

Call centre experience is desirable, but it's your attitude, enthusiasm, and commitment to helping customers that will set you apart.

Why Join Us

When you join us, you're joining a business that believes in backing its people.

From day one, you'll have access to structured training, ongoing coaching, wellbeing initiatives, and career development opportunities. Many of our leaders started in customer-facing roles, proving that where you start doesn't have to be where you finish.

You’ll enjoy being part of a team that values collaboration, recognises contribution, and supports people to succeed, all while working for a trusted local brand with the backing and opportunities of the broader MyState Group.

Employment with MyState is subject to background checks including Bankruptcy, Police and Credit check to verify your suitability to work in the finance sector.

MyState Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for everyone that works with us. All applicants will be considered for employment regardless of their race, religion, gender identity, sexual orientation, age, or disability.