Retail Banking - Personal Banking Consultant - NQ

Queensland Country Bank; Weipa Town; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Work life balance and flexible working options

Birthday Leave

Community Volunteer Leave

Access to an Employee Assistance Program (EAP)

Access to our Wellness Program

Discounts on Banking and Health Insurance products

Cultural lunches and social clubs

Excellent training and development opportunities

Job summary

Queensland Country Bank in Weipa Town offers a unique opportunity for individuals passionate about customer service. The role emphasizes providing personalized service and guiding customers to successful outcomes while identifying individual needs. Candidates should possess excellent communication skills, attention to detail, and experience in similar roles.

Joining Queensland Country means becoming part of a team that values employee well-being, with benefits such as work-life balance, training opportunities, and community involvement. Discover how you can contribute to a great place to work!

Qualifications

• Experience in a similar retail and customer service position.
• FSRA ASIC Tier II Accreditation (within 5 years) (or willingness to undertake it).
• Previous cash handling experience (desirable).
• Proven sales experience (desirable).

Responsibilities

• Provide an exceptional level of personalised service to customers.
• Identify individual needs and problem solve.
• Proactively promote products and services.

Skills

Excellent listening and communication skills

Attention to detail and accuracy

Ability to adapt to change

Sound mathematical skills

Sound knowledge in Microsoft Office Suite

Strong interpersonal skills

Education

Higher School Certificate or similar qualification

Job description

About The Role

Provide an exceptional level of personalised service to customers and guide them to a successful outcome by identifying individual needs, problem solving and proactively promoting our products and services.

About You

• Excellent listening and communication skills
• Attention to detail and accuracy
• Ability to adapt to change
• Sound mathematical skills
• Sound knowledge in Microsoft Office Suite
• Strong interpersonal skills
• Higher School Certificate or similar qualification
• Experience in a similar retail and customer service position
• FSRA ASIC Tier II Accreditation (within 5 years) (or the willingness to undertake it)
• Previous cash handling experience (desirable)
• Proven sales experience (desirable)

About Us

We are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances. Queensland Country has been certified as a Great Place to Work and with over 55 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, camaraderie, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.

Our Benefits

• Work life balance and flexible working options
• Birthday Leave
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities