Customer Service Representative (Casual)

Study Sunshine Coast; Maroochydore; Hybrid; AUD 47,000 - 56,000; Part time

Benefits offered by this job

Life insurance

Discounted health cover

Superannuation

Employee discounts

Wellbeing program

Job summary

Avis Budget Group is hiring a Customer Service Representative (Casual) at the Sunshine Coast Airport location. You will greet customers, take bookings, and respond to inquiries, ensuring smooth rental experiences. The role offers training and a friendly, supportive team environment.

Join a global mobility leader and help customers move with confidence. This casual position requires flexibility to work weekends and a rotating roster, with a focus on delivering outstanding service in a fast-paced

Qualifications

• Full Australian driver’s licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Able to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Responsibilities

• Establish customer car rental needs by actively listening
• Review ABG add-ons and services to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answer customer questions and inquiries

Skills

Customer service

Attention to detail

Computer literacy

Communication skills

Works in fast-paced environment

Job description

Customer Service Representative (Casual)

Avis Budget - Maroochydore, QLD

Customer Service & Call Centre

Job Description

In this role you will be the face of our brand! You'll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you'll do

• Establishing customer car rental needs by actively listening
• Review in detail ABG's various add on's and services as to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answering customer questions and inquiries

About the Employer

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

Marcoola

Australia

About the Candidate

• A full and valid Australian driver's licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Start Your Career Journey in the Sunshine Coast with Avis Budget Group!

Dreaming of a role where every day brings something new?

Join us at our Sunshine Coast Airport location and become part of a team that helps people move with confidence and ease.

If you thrive in a fast-paced, hands-on environment and enjoy delivering great customer service, this is your chance to be part of a global leader in mobility solutions.

Sunshine Coast Airport, QLD Location

Casual role (3-4 days per week)

$34.96ph + Loadings & Performance Bonuses

Supportive, Friendly, and Inclusive Culture

Entry-Level Opportunity with Full Training Provided, $34.96ph + loadings + performance bonuses

Wellbeing program including life insurance, discounted health cover & superannuation options

Access to discounts on retail, fitness, cinema, and more

Employee discounts on car rentals across Avis Budget Group

24/7 Mental Health Support via Employee Assistance Program (EAP)

Comprehensive training to help you succeed and grow