Customer Service Representative - Freight Forwarding

Vanguard Logistics (USA) Inc; Sydney; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Onsite parking

One day work from home (probation)

Job summary

Vanguard Logistics are seeking an industry experienced Customer Service Representative to join our Sydney team in Mascot. The role focuses on providing exceptional service for import/export shipments and quotations, liaising with overseas offices and supporting business development activities.

Training may be provided for candidates from operations backgrounds. The successful candidate will work autonomously and as part of a collaborative team, demonstrating strong communication skills and

Qualifications

• Experience in international freight forwarding customer service and/or operations.
• Strong relationship building and excellent verbal and written communication.
• Able to work autonomously and within a team.
• Well organized with multitasking and attention to detail.

Responsibilities

• Quoting clients
• Liaising with overseas offices to arrange shipments
• Creating and distributing order tracking reports
• Preparation and distribution of customer import tariffs
• Provide support to Business Development Managers as needed
• Providing operations with required documents and rates
• Arranging third-party shipments

Skills

Freight forwarding

Customer service

Communication skills

Autonomy & teamwork

Job description

Vanguard Logistics are currently seeking an industry experienced Customer Service Representative to join our Sydney team, based in Mascot. The successful candidate will have prior experience in international freight forwarding, preferably in import customer service however if you’re from an operations background and looking for a change, training can also be provided.We have onsite parking and offer one day work from home on completion of probation.

ABOUT THE ROLE

As the Customer Service Representative, you will be required to provide the highest level of Customer Service and ensure all options are researched to establish maximum profitability when preparing quotations and arrange import and export shipments on behalf of customers.

Essential duties & responsibilities as follows:

• Quoting Clients
• Liaising with overseas offices to arrange movement of customers shipments
• Creating and distributing order tracking reports
• Creation and distribution of customer import tariffs
• Provide support to Business Development Managers as needed
• Providing operations with required documents and rates
• Arranging third party shipments

WHATS REQUIRED

• Demonstrated experience in international freight forwarding customer service and/or operations
• Strong relationship building experience with excellent communication skills, both written & verbal
• Ability to work autonomously and within a team environment
• Well organised with the ability to multitask
• High level attention to detail & problem-solving skills

WHY VANGUARD?

We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. We are a values-driven organisation with an objective to sustain sector leadership, always with the aim to create Happy Customers, Happy People, Happy Shareholders and Happy Society. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs.

We set the standard. Come join us we\'re looking for people just like you!

Salary will be discussed on application and the preferred applicant for this job will be asked to consent to a police check. People with criminal records are not automatically barred from applying for this job. Each application will be considered on its merits.

Please note only successful candidates will be contacted.