Customer Service Representative (Driver)

Compasscorp; Melbourne; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Career development

Employee Assistance Program (EAP)

Make a Difference Leave

Learning and development days

Team-building events

Exclusive discounts

Job summary

Compass is seeking a Customer Service Representative (Driver) to deliver and collect vehicles, keep them clean, and provide a seamless handover experience for customers after an accident.

You’ll navigate to locations using GPS, follow company procedures, and work with the branch team to meet daily customer needs while maintaining a professional appearance and strong customer service focus.

Qualifications

• Strong focus on delivering excellent customer service.
• Clear communication and reliability in a team setting.
• Physically fit for washing, cleaning and moving vehicles.
• Well-presented and professional in appearance.
• Confident using mobile devices/tablets for data entry.
• Previous driving or vehicle-handling experience is a bonus.

Responsibilities

• Driving vehicles to and from customer locations using GPS and traffic apps.
• Delivering, collecting, washing, and preparing vehicles per company procedures.
• Conducting vehicle inspections and reporting faults, damage, or maintenance needs.
• Following safety, traffic, and vehicle care protocols.
• Working with your branch team to support daily schedules and customer needs.

Skills

Customer service focus

Communication

Reliability

Team spirit

Physical fitness

Professional appearance

Tech savviness (mobile devices/tablets

Driving experience

Job description

Customer Service Representative (Driver)

Deliver Quality Cars. Represent Compass. Help Keep Customers Moving.

We’re looking for reliable, customer-focused drivers to join our team. You’ll deliver and collect vehicles, ensure they’re spotless, and create a great handover experience — all while helping customers get back on the road after an accident.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple:Reduce the Inconveniencefor customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

• Care & Passion– to deliver outstanding service the way we’d want to be treated
• Courage– to be empowered and make informed decisions
• Can Do– a proactive mindset focused on solving problems and improving
• Trust– to be counted on to do the right thing in all relationships

What You’ll Be Doing

You’ll play an important role in delivering clean, well-prepared vehicles and creating a seamless experience for our customers. Your responsibilities will include:

• Drivingvehicles to and from customer locations using GPS and traffic apps
• Delivering, collecting, washing, and preparingvehiclespercompany procedures and standards
• Conductingvehicle inspections and reportingfaults, damage, or maintenance requirements
• Followingsafety, traffic, and vehicle care protocols
• Workingwith your branch team to support daily schedules and customer needs

What You’ll Bring

• A strong focus on customer service — any industry experience welcome
• Good communication, reliability, and team spirit
• Physically fit and able to wash, clean, and move vehicles safely
• Well-presented and professional in appearance
• Confident using mobile devices or tablets for basic data entry
• Previous driving or vehicle-handling experience is a bonus, not require

Why Join Compass

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including:

• Career development – many of our team membersadvancedinto senior roles across the business
• Access to the Employee Assistance Program (EAP) – confidential support whenneeded
• Make a Difference Leave – one paid day per year to support a community cause
• Learning and development days to support your growth
• Team-building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners

We value diversity and encourage applications from people of all backgrounds.