Branch Manager

Compasscorp Pty Ltd; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

12 weeks parental leave

Employee Assistance Program (EAP)

Volunteer day

Learning and development days

Rewards and recognition programs

Supportive team culture

Job summary

Compass is seeking an experienced Branch Manager in Brisbane to lead a busy branch and a high-performing team. You will coach staff, manage fleet utilisation and deliver exceptional customer service across extended hours from 7:00am to 9:00pm, seven days a week.

The role emphasizes taking ownership of WHS, driving continuous improvement, and building strong relationships with customers and internal stakeholders to maintain Compass’s standard of service.

Qualifications

• Prev. experience leading or managing a team in a customer-focused operational environment.
• Strong leadership skills with the ability to coach, motivate and develop others.
• Excellent communication and relationship-building skills.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Proactive approach with excellent problem-solving and decision-making skills.
• Experience in automotive, fleet, logistics, transport or similar service-based industry is highly regarded.
• High level of computer literacy and confidence using multiple systems.

Responsibilities

• Lead, coach and develop a high-performing team.
• Create a positive, accountable and customer-focused branch culture.
• Manage day-to-day branch operations to ensure safe, efficient and professional service delivery.
• Support customers after accidents or breakdowns, ensuring an outstanding experience from first contact through to vehicle return.
• Manage branch performance across key operational and customer service KPIs.
• Coordinate fleet availability, utilisation and vehicle movements to meet customer demand.
• Plan staffing, workloads and resources for extended trading hours.
• Support, mentoring and developing Branch Duty Supervisors, Customer Service Representatives and Drivers.
• Build strong relationships with internal stakeholders, referral partners and customers.
• Drive a culture of continuous improvement to improve customer outcomes, operational efficiency and team performance.
• Take ownership of Workplace Health and Safety (WHS) within the branch, promoting safety culture and ensuring hazards and incidents are managed.
• Maintain high standards of compliance, vehicle presentation and branch housekeeping.
• Complete reporting, administration and branch documentation accurately and on time.
• Lead by example and step in during busy periods to support the team.

Skills

Team leadership

Coaching

Communication

Time management

Problem solving

Decision making

Computers

Tools

MS Office

CRM software

Job description

Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service.

We'relooking for an experienced,motivatedand hands-onBranch Managerto lead one of our busy branches.

At Compass, no two days are the same. One momentyou'llbe supporting a customer following a vehicle accident or breakdown, the nextyou'llbe coaching your team, managing fleet utilization, solving operationalchallengesorplanning aheadto ensure the branch continues to deliver an exceptional customer experience.

You'llbe responsible forleading a high-performing team, driving operationalperformanceand creating a positive workplace culture, while ensuring customers receive the outstanding service Compass is known for.

Our branchesoperate7:00am to 9:00pm, seven days a week.You'lllead a team working across a rotating roster and ensure the branch is appropriately resourced to deliver a seamless operation throughout our extended trading hours.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple:Reduce the Inconveniencefor customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

• Care & Passion– to deliver outstanding service the waywe’dwant to be treated
• Courage– to be empowered and make informed decisions
• Can Do– a proactive mindset focused on solving problems and improving
• Trust– to be counted on to do the right thing in all relationships

WhatYou’llBe Doing

AsBranch Manager,you'llhave overall responsibility for the day-to-day operation and performance of your branch.

Your responsibilities will include:

• Leading,coachingand developing a high-performing team.
• Creating a positive,accountableand customer-focused branch culture.
• Managing the day-to-day operation of the branch to ensure safe,efficientand professional service delivery.
• Supporting customers following a vehicle accident or breakdown, ensuring they receive an outstanding experience from first contact through to vehicle return.
• Managing branch performance across key operational and customer service KPIs.
• Coordinating fleet availability,utilisationand vehicle movements to meet customer demand.
• Planning staffing,workloadsand resources to ensure smooth daily operations across extended trading hours.
• Supporting,mentoringand developing Branch Duty Supervisors, Customer Service Representatives and Drivers.
• Building strong relationships with internal stakeholders, referralpartnersand customers.
• Driving a culture of continuous improvement byidentifyingopportunities to improve customer outcomes, operationalefficiencyand team performance.
• Taking ownership of Workplace Health and Safety (WHS) within the branch by promoting a strong safety culture,maintainingcomplianceand ensuring hazards, incidents and corrective actions are managed effectively.
• Maintaininghigh standardsof compliance, vehiclepresentationand branch housekeeping.
• Completing reporting,administrationand branch documentation accurately and on time.
• Leading by example and stepping in wherever needed to support the team during busy periods.

WhatYou’llBring

• Previousexperience leading or managing a team in a customer-focused operational environment.
• Strong leadership skills with the ability to coach, motivate and develop others.
• Excellent communication and relationship-building skills.
• Strong organisational and time management skills with the ability to manage competing priorities.
• A proactive approach with excellent problem-solving and decision-making skills.
• Experience in automotive, fleet,logistics, transport, rental or a similar service-based industry is highly regarded.
• High levelsof computer literacy and confidence using multiple systems.

Why Join Compass

• Competitive salary packagecommensuratewith your experience.
• 12 weeks paid parental leave
• Employee Assistance Program (EAP) – free, confidential support
• “Make a Difference Leave” – a paid day to volunteer in the community
• Dedicated learning and development days
• Rewards and recognition programs
• Supportive and collaborative workplace culture

We value diversity and encourage applications from people of all backgrounds.