Customer Service Representative (Driver)

Compasscorp; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

12 weeks paid parental leave

Employee Assistance Program (EAP)

Learning and development days

Team-building events

Exclusive discounts and offers

Job summary

Compass is seeking a Customer Service Representative (Driver) in Sydney to deliver and collect vehicles, ensuring cleanliness and a smooth handover for customers. You will work with the branch team to support daily schedules and provide exceptional service after accidents.

Ideal candidates are customer-focused, reliable and professional, with good communication and basic data-entry skills on mobile devices or tablets.

Qualifications

• Customer service focus; experience in any industry welcomed.
• Strong communication, reliability and team spirit.
• Physically fit to wash, clean and move vehicles safely.
• Well-presented and professional in appearance.
• Confident using mobile devices or tablets for data entry.
• Driving or vehicle-handling experience is a bonus, not required.

Responsibilities

• Deliver and collect vehicles to and from customer locations.
• Ensure vehicles are spotless and well-prepared per procedures.
• Conduct vehicle inspections and report faults or maintenance needs.
• Follow safety, traffic and vehicle-care protocols.
• Coordinate with branch team to support daily schedules and customer needs.

Skills

Customer service

Communication

Reliability

Team spirit

Appearance

Mobile data entry

Job description

Customer Service Representative (Driver)

Deliver Quality Cars. Represent Compass. Help Keep Customers Moving.

We’re looking for reliable, customer-focused drivers to join our team. You’ll deliver and collect vehicles, ensure they’re spotless, and create a great handover experience — all while helping customers get back on the road after an accident.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple:Reduce the Inconveniencefor customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

• Care & Passion– to deliver outstanding service the way we’d want to be treated
• Courage– to be empowered and make informed decisions
• Can Do– a proactive mindset focused on solving problems and improving
• Trust– to be counted on to do the right thing in all relationships

What You’ll Be Doing

You’ll play an important role in delivering clean, well-prepared vehicles and creating a seamless experience for our customers. Your responsibilities will include:

• Drivingvehicles to and from customer locations using GPS and traffic apps
• Delivering, collecting, washing, and preparingvehiclespercompany procedures and standards
• Conductingvehicle inspections and reportingfaults, damage, or maintenance requirements
• Followingsafety, traffic, and vehicle care protocols
• Workingwith your branch team to support daily schedules and customer needs

What You’ll Bring

• A strong focus on customer service — any industry experience welcome
• Good communication, reliability, and team spirit
• Physically fit and able to wash, clean, and move vehicles safely
• Well-presented and professional in appearance
• Confident using mobile devices or tablets for basic data entry
• Previous driving or vehicle-handling experience is a bonus, not require

Why Join Compass

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including:

• Career development – many of our team membersadvancedinto senior roles across the business
• 12 weeks paid parental leave
• Access to the Employee Assistance Program (EAP) – confidential support whenneeded
• Make a Difference Leave – one paid day per year to support a community cause
• Learning and development days to support your growth
• Team-building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners

We value diversity and encourage applications from people of all backgrounds.