Branch Manager

Compasscorp; Brisbane; On-site; AUD 95,000 - 125,000; Full time

Benefits offered by this job

12 weeks paid parental leave

Employee Assistance Program (EAP) – 4

Make a Difference Leave

Learning and development days

Rewards and recognition programs

Supportive and collaborative workplace

Job summary

Compass Brisbane is seeking an experienced Branch Manager to lead a busy team and deliver outstanding customer service across extended trading hours. You’ll coach staff, schedule rosters, manage fleet movements and ensure safe, efficient operations while maintaining a strong customer focus.

You will drive performance across KPIs, foster a positive workplace culture, and build lasting relationships with customers and internal stakeholders. A hands-on leader with a proactive mindset is essential.

Qualifications

• Experience leading a team in a customer-focused operational environment.
• Strong leadership, coaching and development abilities.
• Excellent communication and relationship-building skills.
• Ability to prioritise competing tasks and manage time effectively.
• Proactive problem-solving and decision-making capabilities.
• Experience in automotive, fleet, logistics, transport or similar service-based industry is valued.

Responsibilities

• Lead, coach and develop a high-performing team.
• Create a positive, customer-focused branch culture.
• Manage day-to-day branch operations for safe, efficient service delivery.
• Support customers after accidents or breakdowns from first contact to return.
• Manage branch performance across key operational and customer service KPIs.
• Coordinate fleet availability, utilisation and movements to meet demand.
• Plan staffing, workloads and resources for extended trading hours.
• Mentor Branch Duty Supervisors, CSRs and Drivers.
• Build strong relationships with internal stakeholders, referral partners and customers.
• Drive continuous improvement to enhance customer outcomes and efficiency.
• Promote WHS and maintain compliance and safety culture.
• Maintain high standards of compliance, vehicle presentation and branch housekeeping.
• Complete reporting, administration and branch documentation accurately.
• Lead by example and step in during peak periods.

Skills

Leadership

Coaching

Communication

Time management

Problem solving

Customer service

Team development

Proactive mindset

Job description

Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service.

We'relooking for an experienced,motivatedand hands-onBranch Managerto lead one of our busy branches.

At Compass, no two days are the same. One momentyou'llbe supporting a customer following a vehicle accident or breakdown, the nextyou'llbe coaching your team, managing fleet utilization, solving operationalchallengesorplanning aheadto ensure the branch continues to deliver an exceptional customer experience.

You’llbe responsible forleading a high-performing team, driving operationalperformanceand creating a positive workplace culture, while ensuring customers receive the outstanding service Compass is known for.

Our branchesoperate7:00am to 9:00pm, seven days a week.You'lllead a team working across a rotating roster and ensure the branch is appropriately resourced to deliver a seamless operation throughout our extended trading hours.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple:Reduce the Inconveniencefor customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

• Care & Passion– to deliver outstanding service the waywe’dwant to be treated
• Courage– to be empowered and make informed decisions
• Can Do– a proactive mindset focused on solving problems and improving
• Trust– to be counted on to do the right thing in all relationships

WhatYou’llBe Doing

AsBranch Manager,you'llhave overall responsibility for the day-to-day operation and performance of your branch.

Your responsibilities will include:

• Leading,coachingand developing a high-performing team.
• Creating a positive,accountableand customer-focused branch culture.
• Managing the day-to-day operation of the branch to ensure safe,efficientand professional service delivery.
• Supporting customers following a vehicle accident or breakdown, ensuring they receive an outstanding experience from first contact through to vehicle return.
• Managing branch performance across key operational and customer service KPIs.
• Coordinating fleet availability,utilisationand vehicle movements to meet customer demand.
• Planning staffing,workloadsand resources to ensure smooth daily operations across extended trading hours.
• Supporting,mentoringand developing Branch Duty Supervisors, Customer Service Representatives and Drivers.
• Building strong relationships with internal stakeholders, referralpartnersand customers.
• Driving a culture of continuous improvement byidentifyingopportunities to improve customer outcomes, operationalefficiencyand team performance.
• Taking ownership of Workplace Health and Safety (WHS) within the branch by promoting a strong safety culture,maintainingcomplianceand ensuring hazards, incidents and corrective actions are managed effectively.
• Maintaininghigh standardsof compliance, vehiclepresentationand branch housekeeping.
• Completing reporting,administrationand branch documentation accurately and on time.
• Leading by example and stepping in wherever needed to support the team during busy periods.

WhatYou’llBring

• Previousexperience leading or managing a team in a customer-focused operational environment.
• Strong leadership skills with the ability to coach, motivate and develop others.
• Excellent communication and relationship-building skills.
• Strong organisational and time management skills with the ability to manage competing priorities.
• A proactive approach with excellent problem-solving and decision-making skills.
• Experience in automotive, fleet,logistics, transport, rental or a similar service-based industry is highly regarded.
• High levelsof computer literacy and confidence using multiple systems.

Why Join Compass

• Competitive salary packagecommensuratewith your experience.
• 12 weeks paid parental leave
• Employee Assistance Program (EAP) – free, confidential support
• "Make a Difference Leave" – a paid day to volunteer in the community
• Dedicated learning and development days
• Rewards and recognition programs
• Supportive and collaborative workplace culture

We value diversity and encourage applications from people of all backgrounds.