Customer Service Officer - Schofields

CSR; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Parental leave up to 14 weeks

Employee assistance program

Career development

Inclusive culture

Job summary

CSR is seeking a Customer Service Officer to join our Schofields team in NSW. You will handle inquiries by phone, email, and in person, process orders in SAP, and build strong customer relationships to deliver exceptional service.

Ideal candidates have 3–5 years in a high-volume customer service environment, with strong communication skills and experience with CRM and SAP. This role offers Tuesday–Saturday shifts and a supportive career path within CSR.

Qualifications

• 3–5 years in call centre or high-volume customer service.
• Strong verbal and written communication.
• Experience using CRM systems and SAP.

Responsibilities

• Handle inbound customer enquiries via phone, email, and in person.
• Process orders accurately in SAP.
• Proactively update customers on order status and delivery.
• Resolve customer issues, returns, and complaints promptly.
• Maintain CRM records and front counter professionalism.
• Collaborate with internal teams for a seamless service.

Skills

Call centre experience

CRM systems

Communication skills

Problem solving

Tools

SAP

CRM software

Online booking tools

Job description

Customer Service Officer – Schofields

• Attractive pay package + CSR benefits
• Genuine career progression and training provided.
• Diverse and Inclusive team!

Are you passionate about customer service and helping people bring their dream homes to life?

About The Role

CSR is looking for an energetic and customer-focussed Customer Service Officer to join our Schofields Selection Centre and Customer Service team.

As the first point of contact for our customers, you'll provide outstanding support by responding to phone and email enquiries, assisting customers in person, and ensuring every interaction is professional and positive.

You’ll manage both front‑facing customer interactions and back‑end customer service support. Along the way, you’ll build strong customer relationships and develop valuable product knowledge that sets you apart.

This role is ideal for someone with experience in a product‑based contact centre, customer service, internal sales, trade sales support, or order management environment who enjoys helping customers, building relationships, and delivering outstanding service, both face‑to‑face and over the phone.

Work hours: Tuesday – Saturday, from 8:30am – 4:30pm.

Key Responsibilities Include, But Not Limited To

• Manage inbound customer enquiries relating to products, availability, pricing, orders, and deliveries.
• Process customer orders accurately and efficiently in SAP
• Proactively communicate with customers regarding order status, delivery schedules, and product availability.
• Investigate and resolve customer enquiries, complaints, returns, and order‑related issues.
• Maintain accurate customer information and case management records within CRM systems.
• Welcome and assist walk‑in customers and maintain a professional front counter.
• Maintain displays and merchandising
• Support customers in the showroom with product advice.
• Work collaboratively with internal teams to deliver a seamless customer experience.

What You’ll Bring

• 3 – 5 years in experience in a call centre, contact centre, customer support, customer care, or high‑volume customer service environment.
• Strong verbal and written communication skills, with the ability to build rapport and deliver a positive customer experience on every interaction.
• Proven ability to resolve customer enquiries, investigate issues, and identify solutions in a timely manner.
• Experience handling multiple priorities, navigating various systems, and maintaining accuracy in a fast‑paced environment.
• Confident using CRM systems and online booking tools (training will be provided if not already familiar).
• A proactive team player who can also work independently

What We Offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

• Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Care and wellbeing offer includes up to 14 weeks of paid parental leave, and access to an employee assistance program.
• Rewarding career with on‑the‑job learning, development, and upskilling opportunities within and across our brands

At CSR, we’re building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we’re at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

To find out more about us, visit www.csr.com.au

We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre‑employment medical including drug and alcohol screening and a background check.