Customer Service Representative - Contact Centre

SMAART Recruitment; Sydney; On-site; AUD 60,000 - 74,000; Full time

Benefits offered by this job

Structured training

Permanent, full-time position

WFH day once trained (1 day per week)

Career progression opportunities

Employee wellbeing & benefits

Job summary

SMAART Recruitment is partnering with a leading national organisation to recruit multiple permanent Customer Service Representatives for its Mascot contact centre. You’ll support business customers across phone, live chat and email, handling enquiries from order tracking and delivery updates to product questions.

The role is inbound with some follow-up, you’ll own each enquiry, investigate what has happened and work with teams across sales, operations and logistics to find the right solution.

Qualifications

• Customer service experience in contact centre, retail or hospitality.
• Strong verbal and written communication skills.
• Calm, practical approach to problem-solving and multitasking.
• Willingness to learn new systems with training provided.

Responsibilities

• Handle inbound customer inquiries via phone, live chat and email.
• Assist with order tracking, delivery updates and product questions.
• Investigate issues and coordinate with sales, operations and logistics.
• Own each enquiry and provide timely, accurate resolutions.

Skills

Customer service experience

Strong verbal communication

Strong written communication

Calm problem-solving

Confidence learning new systems

Attention to detail

Team-focused attitude

Tools

Salesforce

SAP

Genesys

Job description

SMAART Recruitment is partnering with a leading national organisation to recruit multiple permanent Customer Service Representatives for its Mascot contact centre.

This is an opportunity to join a large, supportive customer service team where you’ll receive structured training, ongoing coaching and the chance to build a long-term corporate career.

The opportunity
You’ll support business customers across phone, live chat and email, helping with everything from order tracking and delivery updates to product questions, incorrect orders and account enquiries.

The role is primarily inbound, with some follow-up calls to keep customers updated. You’ll take ownership of each enquiry, investigate what has happened and work with teams across sales, operations and logistics to find the right solution.

What we’re looking for

• Customer service experience from a contact centre, retail, hospitality, sales or another customer-facing environment
• Strong verbal and written communication skills
• A calm, practical approach to problem-solving
• Confidence learning new systems and managing multiple tasks
• Strong attention to detail and a reliable, team-focused attitude
• Salesforce, SAP or Genesys experience is helpful but not essential

You don’t need previous contact centre experience. If you’re confident speaking with customers, comfortable using technology and genuinely enjoy helping people, full training will be provided.

What’s on offer

• $67,000 + superannuation
• Permanent, full-time position
• Approximately 2–4 weeks of structured training
• One WFH day per week once trained and meeting performance milestones
• Supportive team leaders, ongoing coaching and genuine career progression
• Employee wellbeing, recognition and company benefits

If you’re looking for stability, work-life balance and the opportunity to build your customer service career with a national organisation, this could be the move for you.