Customer Service Representatives

Symbos; City of Melbourne; On-site; AUD 45,000 - 52,000; Full time

Benefits offered by this job

Hourly rate

Flexible hours

Training programs

Staff parking

Collaborative culture

Friday socials

Job summary

Symbos is seeking multiple Inbound Customer Service Representatives to join one of our existing inbound contact centre teams in Melbourne. The role offers an attractive hourly rate and flexible hours across Monday to Saturday, with ongoing training and development programs.

You will deliver high levels of customer service, handle consumer inquiries, and provide personalised experiences. Salesforce/CRM experience is desirable, and a positive, team‑oriented culture is a hallmark of Symbos.

Qualifications

• Experience in inbound customer service or contact centres is preferred.
• Strong communication and interpersonal skills with a customer‑first mindset.
• Attention to detail and accuracy in data entry and records.

Responsibilities

• Deliver exceptional customer service to customers.
• Ensure all customer queries are resolved within a timely manner.
• Data entry for accurate maintenance of our database.
• Commit to consumer advocacy and deliver great outcomes for both the consumer and our client.

Skills

Customer service

Communication

Data entry

Problem-solving

Tools

Salesforce/CRM

Job description

We are growing! We’re currently looking formultipleInbound Customer Service Representativesto join one of our existing Inbound Contact Centre teams!

What we offer:

• Attractive hourly rate; $34.96 + superannuation.
• Flexible hours betweenMonday – Saturday.
• Ongoing training and development programs
• Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc. Discounted onsite staff parking
• Collaborative, innovative and engaging culture
• Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.

About our client:

Our client is trusted by consumers as a GLOBAL LEADER in after-sales care across consumer electronics and home appliances. They provide flexible solutions for rapid repair, replacement, orupgrade.

About the role:

As an Inbound Customer Service Representative, you will be responsible for delivering high levels of customer service, including handling consumer communication enquiries and providing each customer with a highly personalised experience throughout.

In the role, you will be,

• Deliver exceptional customer service to customers.
• Ensure all customer queries are resolved within a timely manner.
• Data entry for accurate maintenance of our database.
• Commit to consumer advocacy and deliver great outcomes for both the consumer and our client.

About you:

• Previous Contact Centre experience highly regarded.
• Strong negotiation and problem-solving skills
• Excellent communication skills and attention to detail.
• Strong computer and systems literacy, Salesforce/CRM experience desirable.
• You are a target orientated individual who strives to meet the goals set for them.
• Willing to learn & thrive being a part of a supportive, inclusive team.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Symbos

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 2,000+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations People; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.