Customer Experience Consultant - Full Time

Michael Hill; Brisbane; Vor Ort; AUD 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Flexibility

Culture

Growth

Brand

Perks

Zusammenfassung

Michael Hill in Brisbane is seeking a Customer Service Consultant to join our team on a full-time basis. You will be the voice of the brand across multiple channels, delivering friendly, efficient support and turning inquiries into positive experiences.

We offer hybrid working, a 7am-7pm roster with flexible hours, onsite parking, and a collaborative culture that values growth and customer-centric service.

Qualifikationen

• Previous experience in a customer service, retail or contact centre environment.
• Strong communication and problem-solving skills.
• Excellent time management and attention to detail.
• Confidence working across multiple systems and digital platforms.
• A positive, empathetic and customer-focused approach.

Aufgaben

• Provide personalised support across phone, email, live chat and social media.
• Resolve customer enquiries and complaints with outstanding service.
• Process transactions, returns, payments and account updates.
• Maintain accurate records and case notes in the CRM.
• Collaborate with team to achieve customer satisfaction and performance goals.

Kenntnisse

Multichannel support

Strong communication

Problem solving

Time management

Customer-focused

Systems & digital platforms

Tools

CRM system

Live chat platforms

Jobbeschreibung

Are you someone who takes pride in delivering great customer experiences? Do you enjoy solving problems and making things easy for customers?

We’re looking for a Customer Service Consultant to join our Brisbane based team on full-time basis. This is your chance to be the voice of the brand, supporting customers across multiple channels and making every interaction count!

Enjoy genuine work-life balance with a maximum 38-hour week, offering flexible scheduling across Monday to Sunday, 7am to 7pmgiving you the freedom to tailor your hours to suit your lifestyle!

What you'll be doing

• Providing personalised support across multiple customer channels, including phone, email, live chat and social media.
• Resolving customer enquiries and complaints efficiently while delivering outstanding service.
• Processing customer transactions, returns, payments and account updates.
• Maintaining accurate records and case notes within our CRM system.
• Working collaboratively with team members to achieve customer satisfaction and performance goals.

What we're looking for

• Previous experience in a customer service, retail or contact centre environment.
• Strong communication and problem-solving skills.
• Excellent time management and attention to detail.
• Confidence working across multiple systems and digital platforms.
• A positive, empathetic and customer-focused approach

What's on offer

• Flexibility: Enjoy hybrid working, a modern office space, and free onsite parking, plus the ability to work flexible hours across a 7am-7pm roster, helping you balance work and life with ease.
• Culture: You’ll be joining a collaborative, supportive culture where people are trusted, ideas are valued and customer experience truly matters.
• Growth: This role offers a strong foundation in customer experience with clear pathways to grow into senior or broader head office opportunities.
• Brand: Be part of a global business with bold plans and a brilliant future.
• Perks: Discounts across our stunning product range & access to our exclusive rewards platform providing discounts and cashback with multiple retailers. Free access to our Employee Assistance Program.