Customer Service Agent

Citrus Group; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Hybrid work model

Onsite training

Job summary

Woolworths Group is recruiting a Customer Support Representative to be the first point of contact for a wide range of customer inquiries. You will provide clear, empathetic support across products and services.

Initial onsite training is provided, with potential for hybrid work after competency review. The role is casual with rosters from 4:00am to 10:30 PM, based at Mascot with WFH eligibility after training.

Qualifications

• Strong communication skills, verbal and written.
• Ability to navigate multiple systems efficiently.
• Proactive, customer-first approach to inquiries.

Responsibilities

• Handle inbound calls, email and chat from customers.
• Provide accurate information and solutions.
• Navigate multiple systems to resolve queries.
• Use initiative to address customer needs and improve service.

Skills

Communication skills

Multisystem navigation

Customer-first attitude

Job description

Join an Award-Winning Customer Support Team

Be part of a team recognised for delivering outstanding customer experiences. The Woolworths Customer Service Hub has proudly won the CSIA Australian Service Excellence Award for Large Contact Centre (2021, 2022, and 2023 and 2025). This is your opportunity to contribute to a high-performing, customer-focused environment.

The Opportunity

Woolworths Group is one of Australia's most respected and established brands and is expanding its Inbound Customer Support Team. They are looking for passionate, customer-focused individuals ready to take the next step in their careers.

About the Role

As a Customer Support Representative, you'll be the first point of contact for a wide range of customer enquiries. Your role is to provide clear, effective, and empathetic support across various products and services.

Key responsibilities include

• Managing inbound customer calls, email and chat
• Providing accurate information and solutions
• Navigating multiple systems with efficiency
• Using initiative and problem-solving to meet customer needs

Operating Hours

Shifts will be provided on a rotating roster between Monday to Sunday, between 4:00am and 10:30 PM

Location

Onsite at Mascot then WFH available upon competency review and sign off - 10min walk from Mascot train station, free onsite parking

Employment type

Casual role

Training

up to 6 weeks of comprehensive onsite training provided

Why Join Us?

• Be part of an award-winning, supportive team culture
• Work for one of Australia's leading employers
• Learn from industry leaders
• Access professional development opportunities within the wider business

What You'll Need

• At least 6 months of contact centre experience, or 12+ months in customer service or retail
• Strong communication skills – verbal and written
• Confidence using multiple systems and managing time effectively
• A proactive, customer-first attitude

Work-from-Home Flexibility

After your initial 12-week training period onsite in Mascot, you may be eligible to transition into a hybrid work model.

To work from home, you'll need:

• Minimum internet speed of 30 - 50 Mbps
• A dedicated desk and ergonomic chair
• A quiet, private workspace