Customer Experience Specialist

Sharp and Carter; City of Canada Bay; Hybrid; AUD 56,000 - 69,000; Full time

Benefits offered by this job

Salary + Super

Hybrid working

Career progression

Lunch and staff discounts

Team events

Employee Assistance Program

Wellbeing program

Job summary

Sharp and Carter is partnering with a purpose-driven Australian provider to recruit a Customer Experience Specialist. This entry-level role sits in the Client Engagement team and offers genuine pathways to progress within the business.

Responsibilities include guiding clients through onboarding, assisting renewals, and building rapport with families, carers and external networks. The position features a hybrid setup with three days in the office and two from home, and a starting salary of

Qualifications

• Willingness to complete Working with Vulnerable People checks.
• Entry-level role with full training and support provided.
• No prior industry experience required.

Responsibilities

• Engage with clients, families and support networks via phone, email and SMS.
• Guide new clients through onboarding and support renewals.
• Build rapport with external stakeholders to generate referrals.
• Coordinate with internal teams to help clients access services.
• Keep accurate, detailed records in a CRM system.
• Hit individual and team targets while contributing to a supportive culture.

Skills

Confident phone manner

Strong written and verbal

Target-driven

Excellent organisation

Independent worker

Customer service experience bonus

Community health focus

Tools

CRM system

Job description

Are you looking to kick-start your career with a purpose-driven business that's genuinely making a difference in people's lives?

Our client is a well-established provider of essential support services to vulnerable communities across Australia, backed by a for-purpose investment group. Their mission is simple: helping people live healthier, more independent lives.

They're now looking for a Customer Experience Specialist to join their growing Client Engagement team. This is a fantastic entry-level opportunity for someone who wants more than "just a job" — with genuine pathways to progress into other areas of the business as you grow.

What you'll be doing

• Engaging with clients, their families and support networks via phone, email and SMS
• Guiding new clients through onboarding and supporting existing clients through renewals
• Building rapport with external stakeholders to generate referrals
• Coordinating with internal teams to help clients access the support and services they need
• Keeping accurate, detailed records in a CRM system
• Hitting individual and team targets while contributing to a supportive, high-performing culture

Are you looking to kick-start your career with a purpose-driven business that's genuinely making a difference in people's lives?

Our client is a well-established provider of essential support services to vulnerable communities across Australia, backed by a for-purpose investment group. Their mission is simple: helping people live healthier, more independent lives.

They're now looking for a Customer Experience Specialist to join their growing Client Engagement team. This is a fantastic entry-level opportunity for someone who wants more than "just a job" — with genuine pathways to progress into other areas of the business as you grow.

What you'll be doing

• Engaging with clients, their families and support networks via phone, email and SMS
• Guiding new clients through onboarding and supporting existing clients through renewals
• Building rapport with external stakeholders to generate referrals
• Coordinating with internal teams to help clients access the support and services they need
• Keeping accurate, detailed records in a CRM system
• Hitting individual and team targets while contributing to a supportive, high-performing culture

What you'll bring

• A confident phone manner and genuine people skills — you build rapport easily
• Strong written and verbal communication with great attention to detail
• Drive to hit targets and a positive attitude toward a fast-paced, high-growth environment
• Solid organisation and time management skills
• Comfort working independently as part of a close-knit team
• Previous contact centre, sales or customer service experience is a bonus — but not essential
• An interest in the community services, health or aged care sectors is highly regarded

No prior industry experience? No problem. This role is all about attitude, critical thinking and a willingness to learn — full training and support provided.

Please note: this role requires a Working with Vulnerable People / relevant screening check (details provided at application stage).

What's in it for you

• $62,600 + Super, with genuine opportunities to grow your salary as you grow your skills
• Flexible working — 3 days in the office, 2 days from home
• Real career progression — move vertically or explore other areas of the business as you develop
• Complimentary lunch and staff discounts
• Regular team social events
• Access to an Employee Assistance Program and genuine investment in your wellbeing
• Be part of a collaborative, values-driven team doing work that actually matters

This is your chance to launch a career with real purpose and real progression. If you're switched on, motivated, and ready to learn — we want to hear from you.