Customer Service Representative

Balance Innovations; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Annual remuneration review

Employee Assistance Program via TelusH

Brink’s Monthly Values Awards

Job summary

Brink’s Australia is seeking a Customer Service Representative specializing in freight forwarding to ensure secure, smooth transportation of goods and exceptional client service. You will coordinate shipments, respond to inquiries, and resolve issues to uphold our reputation for excellence.

You will work office-based with potential WFH options after training and probation, and join a global team dedicated to secure logistics and value protection.

Qualifications

• Customer service experience in freight or logistics.
• Willing to obtain dangerous goods and AACA qualifications within 6 months.
• Experience with secure or sensitive cargo handling is advantageous.
• Proficient with MS Office, Outlook and SharePoint.

Responsibilities

• Coordinate high value transportation including imports, exports, and domestic movements.
• Prepare and submit import/export documentation complying with customs laws and procedures.
• Liaise with customs brokers, ABF, clients, and internal stakeholders to resolve customs issues.
• Maintain effective communication with Brinks depots, branches and affiliates domestically and internationally.
• Identify and resolve quality issues through designated channels.
• Handle customer inquiries promptly and escalate to management when needed.
• Record shipment details accurately in systems and maintain shipment documentation.
• Coordinate with airlines, cargo handlers and customs to expedite clearance.

Skills

Excellent customer service

Cargowise knowledge

Security knowledge

Willing to obtain industry training

Microsoft Office

Outlook

SharePoint

Education

No formal education requirement stated

Tools

Cargowise

Outlook

SharePoint

Job description

About Us

Brinks Australia is a leading provider of secure logistics and cash management solutions. With a rich history spanning decades, we are trusted by businesses worldwide to deliver unparalleled security and reliability in the transportation of high-value goods.

Position Overview

As a Customer Service Representative specializing in freight forwarding, your primary responsibility will be to ensure the smooth and secure transportation of goods, providing exceptional service to our valued clients every step of the way. From coordinating shipments to addressing inquiries and resolving issues, you will play a pivotal role in upholding our reputation for excellence.

Roles & Responsibilities

• Co-ordination of high value transportation, including imports, exports and domestic movements
• Prepare and submit documentation for import and export declarations, ensuring compliance with customs laws and company procedures.
• Liaise with customs brokers, ABF, clients, and internal stakeholders to resolve any customs clearance issues.
• Maintain effective and responsive communication with Brinks depots, Branches and affiliates, both domestically and internationally
• Identify and record any quality problems, and initiate, recommend or provide solutions through designated channels.
• Handle all customer enquiries promptly, courteously and professionally, referring them to your manager as appropriate.
• Report to your manager any instances of circumstances where Brinks Operating Procedures are not adhered to
• Ensure details of each shipment are obtained and recorded accurately in the appropriate systems, and maintain all documentation in shipment file
• Co-ordinate with Airlines, Cargo Handlers, and Customs to expedite transportation and clearance of consignments
• Co-ordinate Air Cargo Automation requirements to expedite timely clearance and delivery on inbound shipments

About you

• Ability to acquire and maintain relevant industry training such as dangerous goods and AACA qualifications in first 6 months
• Cargowise knowledge is highly desirable
• Security knowledge is desirable, but not essential
• Experience with secure or sensitive cargo handling is highly advantageous
• Excellent customer service skills
• Computer skills including Microsoft Office, Outlook and SharePoint are desirable
• Desire to grow and develop within the organization
• Highly organized and process oriented
• Obtain competence on in-house systems.

Competencies

Strategic thinking, data analysis skills, technology proficiency, strong communication abilities, strong compliance focus, data analysis, teamwork, attention to detail.

Mobility to Perform Role

Office based 5 days a week with WFH options after training and probation period is complete.

Benefits and Rewards

• Annual remuneration review
• Employee Assistance Program via TelusHealth
• Recognition through Brink’s Monthly Values Awards ($100 vouchers and medals)

Company Overview

Join a global organisation with a 165-year legacy. Location is next to the Grounds of Alexandria inclusive, diverse, and supportive team culture. Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you.

Equal Opportunity

Brink’s is proud to be an equal opportunity employer.

If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way.