Air Freight Customer Service Representative

Toll Transport Pty Ltd; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

Toll Transport Pty Ltd in Adelaide is seeking an Air Freight Customer Service Representative to manage daily air freight shipments, provide accurate documentation, and deliver timely updates to customers.

You will coordinate with internal teams and external partners, maintain CW1 records, and assist with cargo pick-up, delivery and invoicing in a fast-paced logistics environment under guidance from experienced colleagues.

Qualifications

• 2+ years of experience in air freight customer service or operations.
• Understanding of air freight processes and regulations (advantageous).
• Proficiency in Microsoft Office; experience with CargoWise One preferred.
• Strong communication, organisational, and time-management skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Detail-oriented, customer-focused, and team-oriented with a willingness to learn.

Responsibilities

• Serve as the first point of contact for customer inquiries and provide shipment updates.
• Support air freight operations, including shipment processing and documentation.
• Maintain accurate shipment records in CargoWise One (CW1).
• Coordinate with internal teams to meet service and delivery requirements.
• Assist with cargo pick-up, delivery, invoicing, and related administrative tasks.
• Ensure regulatory compliance and escalate issues to meet service standards.

Skills

Air freight customer service

Communication

Time management

Detail-oriented

Team collaboration

Operations support

Tools

CargoWise One

Microsoft Office

Job description

Air Freight Customer Service Representative Toll Transport Pty Ltd•Mawson Lakes, SA, AU

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

Toll Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.

About the Role

As an Air Freight Customer Service Representative, you will support the day‑to‑day management of air freight shipments, providing accurate documentation, timely customer updates, and effective coordination across internal teams and external partners. This role is ideal for someone who is customer‑focused, detail‑oriented, and looking to build experience in a fast‑paced logistics environment under the guidance of experienced colleagues.

This position can be based in Brisbane, Adelaide or Perth.

As the Air Freight Customer Service Representative, you will:

• Act as the first point of contact for customer enquiries and provide shipment updates
• Support air freight operations, including shipment processing and documentation
• Maintain accurate shipment records in CargoWise One (CW1)
• Coordinate with internal teams to meet service and delivery requirements
• Assist with cargo pick‑up, delivery, invoicing, and related administrative tasks
• Ensure regulatory compliance, elevate issues as required, and collaborate to meet service standards

Key Skills and Qualifications

• 2+ years’ experience in air freight customer service or operations
• A good understanding of air freight processes and regulations (advantageous)
• Proficiency in Microsoft Office; experience with freight systems such as CargoWise One preferred
• Strong communication, organisational, and time‑management skills
• Ability to work effectively in a fast‑paced environment and meet deadlines
• Detail‑oriented, customer‑focused, and team‑oriented with a willingness to learn and develop

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.