Freight Forwarding - Customer Service Representative - BNE new

People Group; City of Brisbane; On-site; AUD 80,000 - 85,000; Full time

Job summary

People Group Recruitment in Brisbane is seeking a Customer Service Representative for Eagle Farm, offering up to AU$80,000–$85,000 plus Super. The role focuses on proactive customer engagement, revenue growth, and acting as the primary liaison between customers and Operations.

The ideal candidate has at least 12 months in freight forwarding, strong communication, and experience with Cargowise. You will maintain CRM records, support sales for quotes and renewals, and ensure accurate client rates

Qualifications

• 12 months freight forwarding experience.
• Customer service experience.
• Understanding of INCOTerms and documentation.
• Clear oral and written communication.
• Ability to manage competing priorities.

Responsibilities

• Proactively contact and nurture existing customers to grow revenue.
• Identify upsell and cross-sell opportunities across services.
• Research each customer's shipment history to tailor conversations.
• Coordinate with Operations and Procurement for customer needs.
• Log visit reports in CRM with outcomes and next steps.
• Keep CRM up to date with contacts and opportunities.
• Maintain accurate customer rates in the system.
• Respond to queries and escalations promptly, involving Operations when needed.
• Support sales with account insights for quotes, tenders and renewals.

Skills

Relationship building

CRM proficiency

Communication skills

Time management

Autonomous work

Tools

Cargowise

Job description

Customer Service Representative - Eagle Farm | Up to $80,000 - $85,000 + Super | Freight Forwarding

06th September, 2026

Your New Company

This company comprises a team of highly experienced professionals, including Senior Customs Brokers, who bring extensive industry knowledge to the table. They possess the capability to communicate directly with suppliers in their native languages and ensures seamless communication, minimizing any potential issues related to documentation or cargo requirements.Their clients enjoy peace of mind knowing that they can prevent problems before they occur by communicating directly with their suppliers.

Your New Role

As a Customer Service Representative, your job duties & responsibility include but are not limited to the following:

• Proactively contact and farm existing customers to strengthen relationships and grow revenue.
• Identify and pursue upsell and cross-sell opportunities across the full range of services.
• Research each customer's shipment and service history before engagement, using it to inform tailored conversations and identify untapped opportunities.
• Act as the customer's primary relationship contact, coordinating with Operations and Procurement where needed on their behalf.
• Prepare and log a visit report in the CRM for every visit, capturing discussion points, customer feedback, opportunities identified and agreed next steps.
• Keep the CRM fully up to date, including contact details, activity history, opportunities and account notes.
• Keep each customer's client rates current and accurate in the system.
• Respond promptly to customer queries and escalations, looping in Operations for shipment-specific issues.
• Support the sales team with account insight for quotes, tenders and renewals.

What you will need to succeed

• Minimum 12 months Freight Forwarding experience, have sound understanding of the importing process including INCO terms, documentation, delivery and customs and quarantine requirements.
• Customer Service Representative experience
• Cargowise experience
• Manage Competing External and Internal Priorities
• Clear Oral & Written Communication Skills
• Efficient Planning and Organising Skills
• Effective communications
• Ability to Work Autonomously, whilst working within a team
• Diligent and Conscientiousness
• Willingness to Learn & Grown within Role
• Adaptable & Flexible to Changing Market Conditions
• Team Orientated
• Flexible & Willing to Support Others
• Genuine, Sincere & Authentic
• Accountable, Responsible, Takes Ownership

What you'll get in return

• A brilliant career opportunity within the freight forwarding space where you will work in a mentoring and supportive environment with a collaborative operational team.
• Your salary will be highly competitive, and you will be able to own the role at hand.
• Great team environment & culture

People Group Recruitment is only accepting applications from candidatesCURRENTLY RESIDING IN AUSTRALIAwho have therelevantLOCALskills and experiencerequired for this role.

WeDO NOTrecruit for roles that offersponsorship, internships, graduate programs, or entry-level positions.