Customer Service Representative

Brink’s Inc; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Annual remuneration review

Employee Assistance Program via Telus–

Brink's Values Awards

Location near Grounds of Alexandria

Inclusive, diverse team culture

Job summary

Brinks Australia is seeking a dedicated Customer Service Representative specializing in freight forwarding to ensure secure, timely transportation of goods and outstanding client satisfaction. You will coordinate shipments, answer inquiries, and resolve issues, upholding our reputation for reliability.

Based in Sydney, this office-based role offers a pathway to growth within a global security logistics provider.

Qualifications

• Need to deliver exceptional customer service in freight forwarding.
• Strong communication and troubleshooting skills.
• Organizational ability to manage documentation and shipments.

Responsibilities

• Coordinate high value transportation including imports/exports.
• Prepare and submit import/export documentation adhering to customs laws.
• Liaise with customs brokers, ABF, clients, and internal teams to resolve clearance issues.
• Maintain effective communication with Brinks depots and affiliates, domestically and internationally.
• Record and address any quality problems through designated channels.
• Handle customer enquiries promptly and professionally, referring to a manager when needed.
• Ensure shipment details are accurately recorded in systems and documents filed.
• Coordinate with Airlines, Cargo Handlers, and Customs to expedite transport and clearance.
• Coordinate Air Cargo Automation requirements to ensure timely clearance and delivery.

Skills

Customer service

Communication

Problem solving

Organizational skills

Tools

Cargowise

Microsoft Office

Outlook

SharePoint

Job description

Brinks Australia is seeking a dedicated Customer Service Representative to join our team, specializing in freight forwarding. If you're ready to play a vital role in safeguarding valuable cargo and ensuring great customer satisfaction, we want to hear from you!

About Us

Brinks Australia is a leading provider of secure logistics and cash management solutions. With a rich history spanning decades, we are trusted by businesses worldwide to deliver unparalleled security and reliability in the transportation of high-value goods.

Position Overview

As a Customer Service Representative specializing in freight forwarding, your primary responsibility will be to ensure the smooth and secure transportation of goods, providing exceptional service to our valued clients every step of the way. From coordinating shipments to addressing inquiries and resolving issues, you will play a pivotal role in upholding our reputation for excellence.

Roles & Responsibilities

• Co-ordination of high value transportation, including imports, exports and domestic movements
• Prepare and submit documentation for import and export declarations, ensuring compliance with customs laws and company procedures.
• Liaise with customs brokers, ABF, clients, and internal stakeholders to resolve any customs clearance issues.
• Maintain effective and responsive communication with Brinks depots, Branches and affiliates, both domestically and internationally
• Identify and record any quality problems, and initiate, recommend or provide solutions through designated channels.
• Handle all customer enquiries promptly, courteously and professionally, referring them to your manager as appropriate.
• Report to your manager any instances of circumstances where Brinks Operating Procedures are not adhered to
• Ensure details of each shipment are obtained and recorded accurately in the appropriate systems, and maintain all documentation in shipment file
• Co-ordinate with Airlines, Cargo Handlers, and Customs to expedite transportation and clearance of consignments
• Co-ordinate Air Cargo Automation requirements to expedite timely clearance and delivery on inbound shipments

About You

• Ability to acquire and maintain relevant industry training such as dangerous goods and AACA qualifications in first 6 months
• Cargowise knowledge is highly desirable
• Security knowledge is desirable, but not essential
• Experience with secure or sensitive cargo handling is highly advantageous
• Excellent customer service skills
• Computer skills including Microsoft Office, Outlook and SharePoint are desirable
• Desire to grow and develop within the organization
• Highly organized and process oriented
• Obtain competence on in-house systems.

Competencies

Strategic thinking, data analysis skills, technology proficiency, strong communication abilities, strong compliance focus, data analysis, teamwork, attention to detail.

Mobility to Perform Role

Office based 5 days a week with WFH options after training and probation period is complete.

Why Brink's?

• Join a global organisation with a 165-year legacy
• Annual remuneration review
• Employee Assistance Program via TelusHealth
• Recognition through Brink's Monthly Values Awards ($100 vouchers and medals)
• Location is next to the Grounds of Alexandria
• Inclusive, diverse, and supportive team culture