Customer Service Representative

Brink's, Incorporated; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Annual remuneration review

Employee Assistance Program

Values Awards $100 voucher

Job summary

Brinks Australia is seeking a Customer Service Representative specializing in freight forwarding to ensure the smooth and secure transport of goods while delivering exceptional service to clients.

You will coordinate shipments, address inquiries, and work with customs brokers and internal teams to resolve issues, upholding our reputation for reliability. Five days on-site with WFH options after training, strong communication and organization required.

Qualifications

• Ability to acquire and maintain training in dangerous goods and AACA within 6 months.
• Experience handling high value cargo and freight forwarding is desirable.
• Solid understanding of customer service in logistics environments.

Responsibilities

• Coordinate high value transportation including imports/exports and domestic movements.
• Prepare and submit import/export documentation ensuring compliance.
• Liaise with customs brokers, ABF, clients and internal stakeholders to resolve issues.
• Maintain communication with Brinks depots, branches and affiliates, domestically and internationally.
• Handle customer enquiries promptly and professionally; escalate to manager when needed.
• Ensure shipment details are accurately recorded and documented in systems.

Skills

Excellent customer service skills

Strong communication abilities

Highly organized

Process oriented

Attention to detail

Teamwork

Tools

Cargowise

Microsoft Office

SharePoint

Job description

Brinks Australia is seeking a dedicated Customer Service Representative to join our team, specializing in freight forwarding. If you're ready to play a vital role in safeguarding valuable cargo and ensuring great customer satisfaction, we want to hear from you!

About Us

Brinks Australia is a leading provider of secure logistics and cash management solutions. With a rich history spanning decades, we are trusted by businesses worldwide to deliver unparalleled security and reliability in the transportation of high-value goods.

Position Overview

As a Customer Service Representative specializing in freight forwarding, your primary responsibility will be to ensure the smooth and secure transportation of goods, providing exceptional service to our valued clients every step of the way. From coordinating shipments to addressing inquiries and resolving issues, you will play a pivotal role in upholding our reputation for excellence.

Roles & Responsibilities

• Co-ordination of high value transportation, including imports, exports and domestic movements
• Prepare and submit documentation for import and export declarations, ensuring compliance with customs laws and company procedures.
• Liaise with customs brokers, ABF, clients, and internal stakeholders to resolve any customs clearance issues.
• Maintain effective and responsive communication with Brinks depots, Branches and affiliates, both domestically and internationally
• Identify and record any quality problems, and initiate, recommend or provide solutions through designated channels.
• Handle all customer enquiries promptly, courteously and professionally, referring them to your manager as appropriate.
• Report to your manager any instances of circumstances where Brinks Operating Procedures are not adhered to
• Ensure details of each shipment are obtained and recorded accurately in the appropriate systems, and maintain all documentation in shipment file
• Co-ordinate with Airlines, Cargo Handlers, and Customs to expedite transportation and clearance of consignments
• Co-ordinate Air Cargo Automation requirements to expedite timely clearance and delivery on inbound shipments

About you

• Ability to acquire and maintain relevant industry training such as dangerous goods and AACA qualifications in first 6 months
• Cargowise knowledge is highly desirable
• Security knowledge is desirable, but not essential
• Experience with secure or sensitive cargo handling is highly advantageous
• Excellent customer service skills
• Computer skills including Microsoft Office, Outlook and SharePoint are desirable
• Desire to grow and develop within the organization
• Highly organized and process oriented
• Obtain competence on in-house systems.

Competencies

Strategic thinking, data analysis skills, technology proficiency, strong communication abilities, strong compliance focus, data analysis, teamwork, attention to detail.

Mobility to Perform Role

Office based 5 days a week with WFH options after training and probation period is complete.

Why Brink's?

• Join a global organisation with a 165-year legacy
• Annual remuneration review
• Employee Assistance Program via TelusHealth
• Recognition through Brink's Monthly Values Awards ($100 vouchers and medals)
• Location is next to the Grounds of Alexandria
• Inclusive, diverse, and supportive team culture