Customer Service Team Leader 2ICNew

Health and Aged Care Professionals; Lane Cove; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Hybrid work arrangements

Career progression

Onsite parking

Public transport nearby

Job summary

Health and Aged Care Professionals in Lane Cove, NSW is seeking a Customer Service Team Leader to join an established team within a growing global medical device organisation. You will support daily operations and work closely with the Customer Service Manager.

This hands-on leadership role involves mentoring team members, managing orders, stock and loan kits, and coordinating with hospitals, sales, and logistics.

Qualifications

• Experience in the medical device industry is essential.
• Experience managing hospital orders and consignment stock is highly regarded.
• Leadership experience or mentoring/coaching of a team would be advantageous.

Responsibilities

• Support the Customer Service Manager with daily team operations.
• Coordinate workloads, priorities and order processing.
• Coach, mentor and train Customer Service team members.
• Manage hospital orders, consignment stock and surgical loan kits.
• Liaise with hospitals, sales, warehouse and logistics teams.
• Resolve escalated customer enquiries and operational challenges.
• Identify opportunities to improve processes and team performance.

Skills

Customer Service

Order Management

Leadership

ERP SAP

Salesforce

Stakeholder management

Communication

Tools

SAP

Salesforce

Job description

Health and Aged Care Professionals – Lane Cove NSW

$85,000 - $85,000 a year

Full time

Hybrid

1d ago , from Health and Aged Care Professionals

• Hybrid working arrangements once fully trained
• Step into a leadership role with genuine career progression
• Free onsite parking and close to public transport
• Join a growing global medical device organisation

Customer Service Team Leader / 2IC

Benefits

• $85,000 + Super + Bonus scheme
• Hybrid working arrangements once fully trained
• Step into a leadership role with genuine career progression
• Free onsite parking and close to public transport
• Join a growing global medical device organisation

About the company

Join a growing global medical device organisation delivering innovative surgical solutions to healthcare professionals across Australia. With a strong reputation for quality, patient outcomes and customer service, this business offers a collaborative environment where employees are supported to develop and progress their careers.

About the opportunity

Are you an experienced medical device Customer Service professional ready to take the next step into leadership? An exciting opportunity has become available for a Customer Service Team Leader to join an established team in Lane Cove West. Working closely with the Customer Service Manager, you will play a key role in keeping daily operations running smoothly while supporting, mentoring and developing team members. This is a hands on position where you will continue managing customer orders, consignment stock and surgical loan kits, while taking greater ownership of team coordination, training and escalations. Ideal for someone with medical device experience who enjoys being hands on, leading by example and wants to grow into a future management position.

Duties

• Support the Customer Service Manager with daily team operations
• Coordinate workloads, priorities and order processing
• Coach, mentor and train Customer Service team members
• Manage hospital orders, consignment stock and surgical loan kits
• Liaise with hospitals, sales, warehouse and logistics teams
• Resolve escalated customer enquiries and operational challenges
• Identify opportunities to improve processes and team performance

Skills and Experience

• Essential: Previous Customer Service or Order Management experience within the medical device industry
• Experience managing consignment stock and surgical loan kits highly regarded
• Previous team mentoring, coaching or leadership experience
• Strong ERP experience, ideally SAP and Salesforce
• Excellent communication and stakeholder management skills
• Ability to prioritise workloads in a fast paced environment
• A proactive, solutions focused approach with a passion for customer service

Culture

Join a supportive, collaborative team where your experience and ideas will be valued. With approachable leadership, a strong team culture and opportunities for professional development, this is an excellent environment to build your leadership career while making a meaningful contribution to healthcare.