Customer Service Representative

Central Innovation; Sydney; On-site; AUD 100,000 - 110,000; Full time

Job summary

Central Innovation in Sydney is seeking a Customer Service Representative transitioning into a sales role. You will handle high-volume calls to retain customers and drive telephonic sales under a formal training program.

Based in our 20 Bridge Street, Pymble office, this 100% office-based role offers a base salary with commission (OTE around AUD 100k–110k). You’ll build account management skills and contribute to the success of Australia's innovative design and engineering teams.

Qualifications

• Experience in a telephonic sales, B2B customer service or credit/collections role.
• Demonstrated ability to undertake a high volume of calls per day.
• Strong background in business mathematics and business communication.
• Inside sales experience with sales targets/quotas.

Responsibilities

• Retain existing customer accounts and ensure services are delivered for customers’ success.
• Engage in telephonic sales to drive new business under a formal sales training program.
• Collaborate with team members and commercial leadership on account management.
• Work across the state-based territory while supporting design teams.

Skills

Telephonic sales

B2B customer service

Inside sales

Written & verbal communication

Business mathematics

Sales targets/quotas

High call volume

Customer service experience

Education

Year 12

Job description

In customer service or collections and looking to get into sales? Are you ready to move on from a call script? Are you keen to work with Australia's most innovative companies? Are you hungry to succeed and keen to build on your excellent phone skills?

About us

Central Innovation is the leader in design capability solutions for the engineering and manufacturing industries. We have over 25 years of experience advising our customers on optimising their design, processes and systems by using the world's most capable design software (Solidworks and our own #Task, MaXXlink and MaXXflow), run on the highest performing hardware, utilising the best people. We stand out from the crowd with our national presence, depth of technical expertise, specialist consulting and training.

We have an opening due to staff promotion for a Customer Service Representative in our Pymble office. This is an important telephonic sales role that will allow you to learn about basic account management skills and telephonic sales under a formal sales training program.

This role is full time and the role requires you to be responsible for retaining existing customer accounts, working with members of our team to ensuring that services are delivered for the customers’ success. You will work within a wide state-based territory interacting with the design teams and commercial leadership at some of Australia's most innovative companies.

Your experience and qualifications will include:

• Experience in a telephonic sales, B2B customer service or credit/collections role
• Demonstrated ability to undertake a high volume of calls per day.
• Demonstrated strong background in business mathematics and business communication with at least 1 yrs experience in effective written and verbal communication with customers in a commercial setting.
• 2 yrs B2B customer service experience would be highly preferred.
• Previous inside sales experience involving sales targets/quotas in a commercial, B2B setting

The successful candidate must possess:

• Strong work ethic and drive to succeed
• Hunger to learn and interest in building a career in sales
• A passion for learning and improving yourself
• Excellent telephonic communications skills and strong written communications skills
• Resilience and active listening skills
• Strong self-discipline and motivation
• Integrity and values driven, delivers on commitment.
• Previous customer service, call centre or inside sales experience.
• Ability to work independently as a sales professional with minimum supervision
• Satisfactory completion of Year 12 education with demonstrated ability to apply fundamental business mathematics such as those required to develop sales proposals, calculate discounts and manage the calculations of renewals vs target and percentage attainment of targets.
• Training in presentation skills and demonstrated ability to present to customer

Base salary plus commission OTE approximately $100k to $ 110k

groups such as boardroom presentations and user group presentations.

What's in it for you?

We offer an opportunity to further your professional development in an established and growing business. You will have access to training and coaching.

The role is also 100% office based as you will be supporting a team of professionals working from our beautiful office, located at 20 Bridge Street, Pymble.