Customer Service

Sharp and Carter; Penrith City Council; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Flexible working hours

Onsite parking

Stable team environment

Growth opportunities

Job summary

Sharp and Carter is seeking a high-volume, hands-on customer service and account support specialist. You will coordinate between customers, member businesses, and the warehouse to ensure orders are processed smoothly and efficiently.

The role requires a proactive, relationship-focused approach in a fast-paced transactional environment. You will handle calls, processing, and cross-functional liaising, with opportunities to grow within the business.

Qualifications

• Experience in customer service, account management, or order processing.
• B2B, distribution or FMCG experience is highly regarded.
• Process-driven mindset to keep work flowing smoothly.
• Strong communication skills and ability to manage high call/order volumes.
• Team-first attitude and ability to work with a close-knit crew.

Responsibilities

• Manage inbound and outbound customer calls and orders.
• Liaise between customers and member businesses to fulfil transactions.
• Support invoicing and back-end administrative processes.
• Build strong working relationships with customers and members.
• Assist with account management for a portfolio of customers (aged care groups, hotel chains, government accounts).
• Handle ad hoc problem-solving when plans derail.

Skills

Customer service experience

Account management

Order processing

Strong communication skills

Process-driven mindset

Team player

Job description

The Company

Our client is a well-established cooperative operating in the services space, working with a network of 70 member businesses across ANZ. With customers ranging from aged care providers and hotel groups through to government bodies, they play a critical role connecting national and group-level customers with independent member businesses who fulfil the work on the ground.

The Role

This is a varied, high-volume customer service and account support role sitting at the centre of the business — coordinating between customers, members, and the warehouse to ensure orders are actioned smoothly and efficiently. You'll be the connective tissue in a busy, transactional environment: think inbound and outbound calls, order processing, liaising with member businesses to fulfil customer requirements, and supporting the invoicing process. No two days will look the same, and the back-and-forth nature of the role means you'll need to be quick on your feet and comfortable managing multiple moving parts at once.

Key responsibilities will include:

• Managing inbound and outbound customer calls and orders
• Acting as the liaison between customers and member businesses to fulfil transactions
• Supporting the invoicing and back-end administrative process
• Building strong working relationships with both customers and members
• Assisting with account management for a portfolio of customers (think aged care groups, hotel chains, and government accounts)
• Picking up ad hoc problem-solving where things don't go to plan

About You

You're someone who thrives in a fast-paced, transactional environment and doesn't mind rolling up your sleeves. You'll be a natural relationship-builder who can juggle competing priorities without losing your cool.

Ideally you'll bring:

• Prior experience in customer service, account management, or order processing — distribution, B2B, or FMCG backgrounds highly regarded
• A process-driven mindset — you like things to run smoothly and aren't afraid to bring structure where it's needed
• Strong communication skills and the resilience to manage high call/order volumes
• A team-first attitude — this is a close-knit crew who support each other

What's On Offer

• $75,000 - $80,000 + Super, depending on experience
• Flexible working hours between 8:00am and 5:30pm
• Onsite, undercover parking in a bright, modern Penrith office
• Join a stable, low-turnover team with genuine tenure and camaraderie
• Be part of a business in growth mode, with opportunity to develop your career