Customer Service Representative

Ampcontrol; Newcastle-Maitland; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Salary packaging

Purchased leave

Wellbeing programs and discounts

Education assistance

Personal career development

Job summary

Ampcontrol in Tomago, NSW, is seeking a Customer Service Representative to support the centralised Customer Service team based at Head Office in Tomago. You will develop and maintain customer service reports and liaise with customers to support mining, utilities and heavy industries.

You will work in a collaborative team, bringing strong communication, data analysis and ERP/order management experience to ensure timely issue resolution and customer satisfaction.

Qualifications

• Qualifications in Business Administration or equivalent.
• Experience with ERP and/or order management systems.
• Minimum 2 years in sales or customer service.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Support centralised Customer Service team and maintain reports.
• Communicate with customers to support key business areas.
• Analyse customer data to improve service quality.

Skills

Customer service

Communication

Time management

Problem solving

Education

Business Administration or equivalent

Tools

ERP systems

Order management systems

Microsoft Office

Job description

As a Customer Service Representative, you will support the centralised Customer Service team based in Head Office in Tomago. You will play a key role in developing and maintaining customer service reports and day to day communications with customers to support key business areas across mining, utilities, and heavy industries.

As a key member of our positive, successful team your day will be varied and challenging. This role will require you to demonstrate your commitment to quality customer service, sound interpersonal and communication skills while taking charge to consult and influence based on your interactions with our customers and data analysis.

What are we looking for from you?

• Qualifications in Business Administration and/or equivalent qualifications
• Experience with ERP systems and/or order management systems
• Minimum 2 years of relevant experience in a sales / customer service environment
• Ability to understand customer order related issues, proactively follow-up to ensure resolution and satisfaction
• Able to handle multiple tasks simultaneously and manage priorities of ongoing workload
• Excellent verbal and written communication skills
• Intermediate level experience with Microsoft Office applications

Employee Benefits

23 + Employee Benefits including:

• Paid parental leave
• Salary packaging
• Purchased leave
• Wellbeing programs and discounts
• Education assistance and personal career development

We value Equity, Diversity and Inclusion and are committed to Reconciliation through our Reflect Reconciliation Action Plan. Join us in our journey towards Reconciliation and making a meaningful impact in the community.