Customer Engagement Partner

Ampcontrol; Newcastle-Maitland; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid parental leave

Salary packaging

Purchased leave

Private Health Care discounts

Wellbeing programs

Education assistance

Job summary

Ampcontrol is seeking a Customer Engagement Partner to support our centralised Customer Service team in Tomago. You'll be developing customer service reports and ensuring effective communications to support business areas in mining and utilities.

In this role, you will demonstrate excellent customer service and analytical skills, while managing multiple tasks effectively. We value diversity and inclusion, and offer various employee benefits including flexible work arrangements, paid parental

Qualifications

• Minimum 2 years of relevant experience in a sales/customer service environment.
• Proven experience maintaining business-wide reporting.
• Experience in a manufacturing, electrical, technical, or product-based environment.

Responsibilities

• Support the centralized Customer Service team at the Head Office.
• Develop and maintain customer service reports.
• Handle multiple tasks simultaneously and manage workflow priorities.

Skills

Customer service commitment

Interpersonal skills

Communication skills

Data analysis

Task management

Microsoft Office

Education

Qualifications in Business Administration

Tools

ERP systems

Order management systems

Syteline

Job description

As a Customer Engagement Partner, you will support the centralised Customer Service team based in Head Office in Tomago. You will play a key role in developing and maintaining customer service reports and day to day communications with customers to support key business areas across mining, utilities, and heavy industries.

As a key member of our positive, successful team your day will be varied and challenging. This role will require you to demonstrate your commitment to quality customer service, sound interpersonal and communication skills while taking charge to consult and influence based on your interactions with our customers and data analysis.

What are we looking for from you?

• Qualifications in Business Administration and/or equivalent qualifications
• Experience with ERP systems and/or order management systems (Syteline)
• Minimum 2 years of relevant experience in a sales / customer service environment
• Proven experience maintaining business wide reporting
• Experience in a manufacturing, electrical, technical or product-based environment
• Ability to understand customer order related issues, proactively follow-up to ensure resolution and satisfaction
• Able to handle multiple tasks simultaneously and manage priorities of ongoing workload
• Excellent verbal and written communication skills
• Intermediate level experience with Microsoft Office applications

Employee Benefits

23 + Employee Benefits including:

• Flexible work arrangements
• Paid parental leave
• Salary packaging
• Purchased leave
• Private Health Care discounts
• Wellbeing programs and discounts
• Education assistance and personal career development

Ready to challenge the future?

We value Equity, Diversity and Inclusion and are committed to Reconciliation through our Reflect Reconciliation Action Plan. Join us in our journey towards Reconciliation and making a meaningful impact in the community.