Customer Service Representative

Hr Partners; Central Coast Council; On-site; AUD 55,000 - 72,000; Full time

Job summary

Randstad is seeking a detail-oriented Customer Service Representative to join the Digital Mine team in Fountaindale, NSW. You will manage high-tech product delivery and international trade, delivering exceptional service for electronic products and coordinating orders.

The role encompasses liaison, order processing in ERP/Oracle, international logistics, milestone billings support, and cross-functional collaboration with sales and engineering.

Qualifications

• 2–5 years of experience in a similar customer service or administration role.
• High level of competency with ERP systems (Oracle or SAP preferred).
• Excellent verbal and written communication skills.
• Electronics or Mining industry experience is an advantage.
• Understanding of import/export transactions and international trade requirements.
• High attention to detail and strong mathematical skills.
• Valid driver’s license and access to a vehicle due to limited public transport in Fountaindale.
• Full, unrestricted working rights in Australia.

Responsibilities

• Customer Liaison: Provide excellent customer service support for a range of electronic products.
• Order Management: Process domestic and international orders in ERP/Oracle to ensure timely delivery.
• Logistics & Export: Arrange international transportation and ensure compliant documentation.
• Financial Support: Assist with milestone billings and support revenue targets.
• Communication: Update customers on order status and delivery estimates.
• Team Collaboration: Work with sales and engineering across a local team.

Skills

Customer service

ERP systems

Communication

Trade knowledge

Attention to detail

Logistics

Driver's license

Tools

Oracle

SAP

Job description

Are you a detail-oriented professional with a knack for international trade and a passion for delivering top-tier customer service? We are looking for a Customer Service Representative to join a supportive team in Fountaindale. This is an exciting opportunity to manage high-tech product delivery and international trade. This role will provide customer service support to the Digital Mine business for a range of electronic products.

Details

• Start: ASAP
• Pay Rate: $46 per hour
• Hours: 38-hour week, flexible start/finish times between 6 a.m. and 5 p.m.
• Opportunity: Initial casual contract engagement with a temp-to-perm potential

Key Responsibilities

• Customer Liaison: Provide excellent customer service support to the Digital Mine business for a range of electronic products including but not limited to Collision Awareness systems, AI cameras and underground productivity solutions.
• Order Management: Process domestic and international customer orders in ERP/Oracle to ensure accurate, timely delivery.
• Logistics & Export: Determine and book international transportation (Ocean/Air) while ensuring all documentation complies with international trade legislation.
• Financial Support: Assist with milestone billings, service level agreements, and support the finance team with revenue targets.
• Communication: Provide ongoing communication regarding order status and estimated delivery times to ensure customer satisfaction.
• Team Collaboration: Operate within a local team, managing a shared inbox and providing cross-functional support to sales and engineering.

Skills & Experience Required

• Experience: At least 2–5 years of experience in a similar customer service or administration role and a great customer service mentality.
• Technical Savvy: High level of competency in ERP systems (Oracle or SAP is highly desired).
• Communication: Exceptional verbal and written communication skills
• Industry experience: Electronics or Mining Industry experience is an advantage
• Trade Knowledge: Understanding of import/export transactions and international trade requirements is a significant advantage.
• Attributes: High attention to detail, strong mathematical skills
• Logistics: Must have a valid driver's license and access to a vehicle due to limited public transport in Fountaindale.
• Work Rights: Applicants must have full, unrestricted working rights in Australia.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.