Customer Service Representative

Select Aust Sydney; Gosford; On-site; AUD 90,000 - 92,000; Full time

Job summary

Randstad is seeking a Customer Service Representative in NSW to manage a high-tech product delivery and international trade support for the Digital Mine business. The role handles a range of electronic products with a focus on providing top-tier customer service and accurate order processing.

Start ASAP, 38-hour week, with a casual contract that has temp-to-perm potential. The position is in Fountaindale, NSW, requiring strong communication and ERP knowledge for domestic and international orders.

Qualifications

• 2–5 years of experience in customer service or administration.
• Experience with ERP systems (Oracle or SAP) is highly desired.
• Excellent verbal and written communication skills.
• Electronics or Mining industry experience is an advantage.
• Understanding of import/export transactions and international trade requirements.

Responsibilities

• Liaise with customers to provide service for electronic products.
• Process domestic and international orders in ERP/Oracle to ensure timely delivery.
• Coordinate international transportation and export documentation.
• Support billing and revenue targets by assisting with milestones.
• Communicate order statuses and delivery estimates to customers.
• Collaborate with sales and engineering teams to ensure smooth operations.

Skills

Customer service

Communication

Detail-oriented

Logistics understanding

Tools

ERP systems (Oracle/SAP)

Job description

Job Type: Contract position | Full time position

Job Description

Customer Service Representative Are you a detail-oriented professional with a knack for international trade and a passion for delivering top-tier customer service? We are looking for a Customer Service Representative to join a supportive team in Fountaindale.

This is an exciting opportunity to manage high-tech product delivery and international trade. This role will provide customer service support to the Digital Mine business for a range of electronic products. Details

Start: ASAP Pay Rate: $46 per hour Location: Fountaindale NSW

Hours: 38-hour week, flexible start/finish times between 6 a.m. and 5 p.m.

Opportunity: Initial casual contract engagement with a temp-to-perm potential

Key Responsibilities

• Customer Liaison: Provide excellent customer service support to the Digital Mine business for a range of electronic products including but not limited to Collision Awareness systems, AI cameras and underground productivity solutions.
• Order Management: Process domestic and international customer orders in ERP/Oracle to ensure accurate, timely delivery.
• Logistics & Export: Determine and book international transportation (Ocean/Air) while ensuring all documentation complies with international trade legislation.
• Financial Support: Assist with milestone billings, service level agreements, and support the finance team with revenue targets.
• Communication: Provide ongoing communication regarding order status and estimated delivery times to ensure customer satisfaction.
• Team Collaboration: Operate within a local team, managing a shared inbox and providing cross-functional support to sales and engineering.

Skills & Experience Required

• Experience: At least 2-5 years of experience in a similar customer service or administration role and a great customer service mentality.
• Technical Savvy: High level of competency in ERP systems (Oracle or SAP is highly desired).
• Communication: Exceptional verbal and written communication skills
• Industry experience: Electronics or Mining Industry experience is an advantage
• Trade Knowledge: Understanding of import/export transactions and international trade requirements is a significant advantage.

Attributes

• High attention to detail, strong mathematical skills
• Logistics: Must have a valid driver's license and access to a vehicle due to limited public transport in Fountaindale.
• Work Rights: Applicants must have full, unrestricted working rights in Australia.

Employment Equity

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.