Customer Engagement Partner

Ampcontrol; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Paid parental leave

Salary packaging

Purchased leave

Wellbeing programs

Education assistance

Job summary

Ampcontrol is seeking a Customer Engagement Partner to support the centralised Customer Service team from Head Office in Tomago, developing and maintaining customer service reports and ensuring effective communications with customers across mining, utilities, and heavy industries.

The role requires strong interpersonal and communication skills, a proactive approach to resolving order-related issues, and the ability to influence based on data analysis.

Qualifications

• Qualifications in Business Administration and/or equivalent qualifications.
• Experience with ERP systems and/or order management systems.
• Minimum 2 years of relevant experience in a sales / customer service environment.
• Ability to understand customer order related issues and follow up for resolution.
• Excellent verbal and written communication skills.
• Intermediate level experience with Microsoft Office applications.

Responsibilities

• Support the centralised Customer Service team with day-to-day communications with customers.
• Develop and maintain customer service reports to support key business areas.
• Consult and influence based on interactions with customers and data analysis.

Skills

Customer service

Data analysis

Communication

Multitasking

Prioritization

Education

Business Administration

Tools

ERP systems

Order management systems

Microsoft Office

Job description

As a Customer Engagement Partner, you will support the centralised Customer Service team based in Head Office in Tomago. You will play a key role in developing and maintaining customer service reports and day to day communications with customers to support key business areas across mining, utilities, and heavy industries.

As a key member of our positive, successful team your day will be varied and challenging. This role will require you to demonstrate your commitment to quality customer service, sound interpersonal and communication skills while taking charge to consult and influence based on your interactions with our customers and data analysis.

What are we looking for from you?

• Qualifications in Business Administration and/or equivalent qualifications
• Experience with ERP systems and/or order management systems
• Minimum 2 years of relevant experience in a sales / customer service environment
• Ability to understand customer order related issues, proactively follow-up to ensure resolution and satisfaction
• Able to handle multiple tasks simultaneously and manage priorities of ongoing workload
• Excellent verbal and written communication skills
• Intermediate level experience with Microsoft Office applications

Employee Benefits

23 + Employee Benefits including:

• Paid parental leave
• Salary packaging
• Purchased leave
• Wellbeing programs and discounts
• Education assistance and personal career development

Ready to challenge the future?

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