Customer Service Pro — Growth, Training & Flexible Hours

No.1 Roofing and Building Supplies; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Growth trajectory

Career development

Vibrant team culture

Creative freedom

Job summary

No.1 Roofing and Building Supplies is seeking dedicated Customer Service Representatives for our Prestons branch. You will greet customers in-person, over the phone, and online, process transactions, and help customers find the right building products.

The role offers negotiable hours within 6.30am–5pm Monday to Friday, plus Saturday mornings, at a growing, industry-leading company. We value friendly, proactive team players who can guide customers through purchasing decisions and build lasting

Qualifications

• Experience in delivering exceptional customer experiences.
• Proactive, friendly and strong communicator.
• Experience in building supplies or construction/roofing is valued.

Responsibilities

• Greeting and welcoming customers via phone, digital media, and in-person interactions.
• Processing transactions using our ERP system.
• Understanding customer needs and making tailored recommendations.
• Managing orders and preparing accurate quotations.
• Training and mentoring new employees to maintain high standards.

Skills

Customer service

Communication

ERP system experience

Product knowledge

Tools

ERP system

Job description

No.1 Roofing and Building Supplies is seeking dedicated Customer Service Representatives for our Prestons branch. You will greet customers in-person, over the phone, and online, process transactions, and help customers find the right building products.

The role offers negotiable hours within 6.30am–5pm Monday to Friday, plus Saturday mornings, at a growing, industry-leading company. We value friendly, proactive team players who can guide customers through purchasing decisions and build lasting