Customer Service Representative

Kirby HVAC&R Pty Ltd; Melbourne; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + super

Overtime pay

Incentives

Training

Career paths

Salary packaging

Parental leave

Team culture

Technical leadership

Beijer Ref stability

Descripción de la vacante

Kirby HVAC&R Pty Ltd in Melbourne is seeking a Customer Service Representative to join our high-energy team at the Preston branch.

In this full-time role, you will deliver exceptional counter and internal sales service to trade customers, build strong relationships with local tradies, identify needs, and help find the right solutions. You’ll also assist with stock management and warehouse tasks, including forklift duties, with training and licence support.

Formación

• Customer service or retail experience (trade or technical environments highly regarded).
• Strong relationship-building skills.
• Forklift licence or willingness to obtain one (company funded).
• Genuine passion for helping customers.
• Confident communicator with customers and teammates.
• Willingness to learn new technical skills and safety focused.
• Commitment to safety and teamwork.

Responsabilidades

• Deliver exceptional counter and internal sales service to trade customers.
• Build strong relationships with local tradies and national account technicians.
• Identify customer needs and help find the right solutions.
• Assist with stock management and inventory control.
• Support warehouse operations including picking and packing.
• Operate a forklift (licence training provided).
• Maintain a safe, organised workspace in line with WHS standards.

Conocimientos

Customer service experience

Relationship-building

Forklift licence / willingness

Safety mindset / teamwork

Communication confidence

Willingness to learn technical skills

Descripción del empleo

At Kirby HVAC&R, we help people build real careers in the refrigeration and air-conditioning industry. We’re proud to support Australia’s tradies with the equipment, expertise and service they rely on every day.

Part of the global Beijer Ref Group, Kirby is one of Australia’s leading HVAC&R wholesalers. Our teams work closely with contractors, technicians and businesses across the country to keep industries running.

Due to continued growth, we’re looking for a Customer Service Representative to join our high-energy team at our Preston branch.

If you enjoy helping customers, learning new skills and being part of a team that backs each other - this could be the opportunity for you.

Many of our leaders started in roles just like this! At Kirby, we invest in our people and create opportunities for those who want to grow. When you join our team, you’ll enjoy:

Competitive salary + super

Overtime and call-out opportunities to boost your earnings

Incentive programs that reward team success

Structured training to build your knowledge

Clear career pathways into leadership, account management, technical sales and engineering

Salary packaging, novated leasing and Maxxia rewards

Generous paid parental leave

A supportive team culture where everyone pitches in and has each other’s backs

Access to experienced technical leaders

The stability and global opportunities of the Beijer Ref Group

About the Role

This is a secure, full-time Monday–Friday role, with optional weekend work available across the branch network.

Reporting to the Branch Manager, you will:

Deliver exceptional counter and internal sales service to trade customers

Build strong relationships with local tradies and national account technicians

Identify customer needs and help find the right solutions

Assist with stock management and inventory control

Support warehouse operations including picking and packing

Operate a forklift (we’ll help you obtain your licence and provide training)

Maintain a safe, organised workspace in line with WHS standards

What We're Looking For

We value attitude and team fit just as much as experience. You’ll thrive in this role if you have:

A genuine passion for helping customers

Customer service or retail experience (trade or technical environments highly regarded)

Strong relationship-building skills

A practical mindset and willingness to learn new technical skills

Confidence communicating with customers and teammates

A forklift licence, or willingness to obtain one (company funded)

A strong commitment to safety and teamwork

This is more than a customer service role, it’s a pathway into the HVAC&R wholesale industry, where you’ll gain real technical knowledge, build valuable relationships, and develop a long-term career.

If you enjoy solving problems, learning new skills and being part of a team that genuinely supports each other - we’d love to hear from you.