HVAC&R Customer Service & Solutions Advisor

Kirby HVAC&R Pty Ltd; Melbourne; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + super

Overtime pay

Incentives

Training

Career paths

Salary packaging

Parental leave

Team culture

Technical leadership

Beijer Ref stability

Descripción de la vacante

Kirby HVAC&R Pty Ltd in Melbourne is seeking a Customer Service Representative to join our high-energy team at the Preston branch.

In this full-time role, you will deliver exceptional counter and internal sales service to trade customers, build strong relationships with local tradies, identify needs, and help find the right solutions. You’ll also assist with stock management and warehouse tasks, including forklift duties, with training and licence support.

Formación

• Customer service or retail experience (trade or technical environments highly regarded).
• Strong relationship-building skills.
• Forklift licence or willingness to obtain one (company funded).
• Genuine passion for helping customers.
• Confident communicator with customers and teammates.
• Willingness to learn new technical skills and safety focused.
• Commitment to safety and teamwork.

Responsabilidades

• Deliver exceptional counter and internal sales service to trade customers.
• Build strong relationships with local tradies and national account technicians.
• Identify customer needs and help find the right solutions.
• Assist with stock management and inventory control.
• Support warehouse operations including picking and packing.
• Operate a forklift (licence training provided).
• Maintain a safe, organised workspace in line with WHS standards.

Conocimientos

Customer service experience

Relationship-building

Forklift licence / willingness

Safety mindset / teamwork

Communication confidence

Willingness to learn technical skills

Descripción del empleo

Kirby HVAC&R Pty Ltd in Melbourne is seeking a Customer Service Representative to join our high-energy team at the Preston branch.

In this full-time role, you will deliver exceptional counter and internal sales service to trade customers, build strong relationships with local tradies, identify needs, and help find the right solutions. You’ll also assist with stock management and warehouse tasks, including forklift duties, with training and licence support.