HVAC&R Customer Service Specialist - Growth Pathway

Kirby HVAC&R Pty Ltd; Newcastle; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive salary + super

Overtime and call-out opportunities

Incentive programs

Structured training

Career pathways into leadership

Salary packaging and novated leasing

Generous paid parental leave

Supportive team culture

Access to experienced technical leade

Beijer Ref Group stability and global

Forklift licence training (companyfund

Job summary

Kirby HVAC&R Pty Ltd in Newcastle is seeking a Customer Service Representative to join our high-energy team. You will deliver exceptional counter and internal sales service to trade customers and build strong relationships with local tradies and national account technicians.

This secure, full-time role (Monday–Friday) may include weekend work. You will assist with stock management, support warehouse operations, and opportunities for forklift training and licence; you will work in a safe,

Qualifications

• Customer service or retail experience (trade or technical environments preferred).
• Strong relationship-building and communication skills.
• Willingness to learn new technical skills and adapt.
• Forklift licence or willingness to obtain one (company funded).
• Commitment to safety and teamwork.

Responsibilities

• Deliver exceptional counter and internal sales service to trade customers.
• Build strong relationships with local tradies and national account technicians.
• Identify customer needs and help find the right solutions.
• Assist with stock management and inventory control.
• Support warehouse operations including picking and packing.
• Operate a forklift and maintain a safe, organised workspace.

Skills

Customer service excellence

Relationship-building

Communication skills

Willingness to learn

Safety-minded

Forklift competence

Tools

Forklift operation

Job description

Kirby HVAC&R Pty Ltd in Newcastle is seeking a Customer Service Representative to join our high-energy team. You will deliver exceptional counter and internal sales service to trade customers and build strong relationships with local tradies and national account technicians.

This secure, full-time role (Monday–Friday) may include weekend work. You will assist with stock management, support warehouse operations, and opportunities for forklift training and licence; you will work in a safe,