Customer Service Representative

Adecco; Melbourne; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Superannuation

On-the-job training

Supportive team culture

Career growth potential

Job summary

Adecco is partnering with a well-established supplier in Keysborough to recruit a Customer Service Representative for a fully onsite, 38-hour week role. The position focuses on handling customer enquiries, processing orders, and delivering timely updates, with 7:00am–3:30pm or 8:30am–5:00pm shifts.

Based at the Keysborough head office, the role offers a salary of $70,000–$75,000 plus super, and an opportunity to develop product and industry knowledge within a supportive team culture.

Qualifications

• Experience in customer service, sales support, administration or order processing.
• Excellent verbal and written communication skills.
• Ability to learn new systems and adapt quickly.
• Proactive, team player with strong attention to detail.

Responsibilities

• Handle inbound customer enquiries via phone, email, and face-to-face interactions.
• Process customer orders accurately into the internal system.
• Provide updates on order status, delivery timelines and availability.
• Coordinate with internal teams (sales, warehouse, operations) to resolve issues.

Skills

Customer service

Sales support

Administration

Order processing

Communication

Job description

Keysborough, VIC | Permanent Full-Time | $70,000–$75,000 + Super

Adecco is partnering with a well-established and growing supplier within the building products and fasteners industry to recruit a customer-focused Customer Service Representative.

Based at our client’s modern head office in Keysborough, this is a fully onsite role, 5 days per week, working closely with customers and internal teams to manage orders, enquiries and delivery updates.

About Us

Our client is a well-established, Australian-owned business operating within the building, construction and industrial products sector. They are a leading manufacturer and importer of fastening solutions and supply an extensive range of screws, construction fasteners, anchors, adhesives, hardware and related building products.

With a long history in the Australian fastening industry, the business has built a strong reputation for product quality, innovation, technical expertise and high levels of customer service. They work closely with customers across the building and construction industries, including steel frame manufacturers, suppliers and home builders.

Responsibilities

Hours & Salary

• Permanent full-time, 38-hour week
• 100% onsite in Keysborough, 5 days per week
• Two shift options available:
  • 7:00am – 3:30pm
  • 8:30am – 5:00pm
• Salary: $70,000–$75,000 + super, depending on experience

Customer Service Representative

What you'll be doing

As a key member of the Customer Service team, you will:

• Manage inbound customer enquiries via phone, email and face-to-face
• Process customer orders accurately into the internal system
• Assist customers with product, order, availability and delivery enquiries
• Provide updates regarding order status and expected delivery timeframes
• Liaise with internal sales, warehouse and operations teams
• Follow up customer queries and ensure issues are resolved promptly
• Maintain accurate customer and order information
• Assist with general administration and customer service duties
• Work collaboratively with the wider team to deliver a high level of customer service

Your Profile

We’re looking for someone who is friendly, organised, reliable and genuinely enjoys helping customers.

Ideally, you will have:

• Previous experience in customer service, sales support, administration or order processing
• Strong verbal and written communication skills
• A confident and professional phone manner
• Strong attention to detail and accurate data entry skills
• Good computer skills and the ability to learn new systems
• Excellent organisation and time-management skills
• A proactive, hands-on approach
• The ability to work effectively within a busy team environment

Previous experience within building products, fasteners, hardware, trade supplies, warehousing or a similar industry would be advantageous but is not essential.

What's on offer

• $70,000–$75,000 + super
• Permanent, full-time employment
• Choice of 7:00am–3:30pm or 8:30am–5:00pm shift
• Modern Keysborough head officeEstablished and growing industry business
• Supportive and positive team culture
• On-the-job training and ongoing support
• Opportunity to build your product and industry knowledge

Contact

If you’re a customer-focused professional looking for a stable, full-time opportunity with an established and growing business, we’d love to hear from you.