Customer Service Representative | Building Products Coordination

MACRO Recruitment; Melbourne; On-site; AUD 70,000 - 80,000; Full time

Job summary

MACRO Recruitment is seeking a dedicated Customer Service Representative to manage on-site issue resolution coordination within the building products sector in Melbourne, Victoria. This full-time, permanent role emphasizes hands-on operational coordination with a focus on technical problem-solving and customer support on construction sites.

Key duties include serving as the main contact for builders and supervisors, investigating concerns via phone and email, and coordinating with internal teams

Qualifications

• Experience in customer service with familiarity of construction site operations.
• Strong communication skills to interact effectively with tradespeople, builders, and internal teams.
• Proven organisational and coordination capabilities, especially in managing service personnel.

Responsibilities

• Serve as the main contact for builders and site supervisors addressing product-related site issues.
• Investigate and clarify service concerns through phone and email communications.
• Collaborate closely with internal departments to coordinate quick and effective solutions.
• Organise and prioritise tasks for a small on-site service team.
• Maintain clear and consistent communication with site personnel and support teams.
• Participate in occasional site visits and training sessions to enhance product and installation knowledge.

Skills

Customer service

Construction site knowledge

Coordination

Job description

Customer Service Representative | Building Products Coordination

Customer Service Representative | Building Products Coordination

Seeking a dedicated Customer Service Representative to manage on-site issue resolution coordination within the construction materials sector. This is a full-time permanent role within an organised operational framework.

Role Overview

• Essential skills: strong customer service background, understanding of construction site challenges, and coordination expertise.
• Salary range: AUD 70,000 to 80,000 per year.
• Location: Melbourne metropolitan area, Victoria.

Key Responsibilities

• Serve as the main contact for builders and site supervisors addressing product-related site issues.
• Investigate and clarify service concerns through phone and email communications.
• Collaborate closely with internal departments to coordinate quick and effective solutions.
• Organise and prioritise tasks for a small on-site service team.
• Maintain clear and consistent communication with site personnel and support teams.
• Participate in occasional site visits and training sessions to enhance product and installation knowledge.

Why Apply for This Role?

This position offers more than traditional call centre work; it involves operational coordination paired with technical problem-solving within the building materials field. You will take ownership of issues, lead resolution efforts, and benefit from a supportive management team that encourages autonomy and ongoing development. Engage directly with site maintenance teams and internal groups to deliver timely service solutions. This role combines customer interaction, coordination, and technical understanding to support career progression in building services.

About the Employer
A well-established company in the building products sector based in Melbourne's metropolitan region, offering a supportive management style focused on autonomy and continuous learning to help you thrive as a Customer Service Representative.

• Experience in customer service with familiarity of construction site operations.
• Strong communication skills to interact effectively with tradespeople, builders, and internal teams.
• Proven organisational and coordination capabilities, especially in managing service personnel.
• Right to work in Australia is mandatory.
• Competitive remuneration package including superannuation.
• Comprehensive onboarding with ongoing training support.
• Accessible management with a hands-off approach.
• Opportunity to gain practical experience alongside on-site maintenance teams.