Customer Service Representative

Static Services Pty Ltd; Maroochydore; On-site; AUD 48,000 - 62,000; Part time

Job summary

Static Services Pty Ltd in Maroochydore is seeking a friendly Customer Service Representative to join our team on a casual basis. You will help coordinate schedules for our technicians, speak with homeowners, and deliver a smooth, professional experience with guaranteed Saturday and Monday shifts.

Training is provided and additional weekday shifts may be available based on business demand. The role emphasizes warmth, reliability, and strong organisation in a busy environment.

Qualifications

• Prior experience in customer service or similar roles.
• Excellent phone manners and clear communication.
• Able to multitask in a busy environment.
• Reliability and commitment to weekend shifts.
• Willingness to learn new software.
• Attention to detail.

Responsibilities

• Answer calls and provide friendly, professional service.
• Build rapport and make customers feel valued.
• Understand customer needs and suggest solutions.
• Follow processes while staying natural and engaging.
• Manage bookings and technician schedules.
• Keep technicians and office team updated for smooth jobs.
• Provide timely updates and deliver an excellent overall experience.

Skills

Customer service

Scheduling

Phone communication

Multitasking

Organisational skills

Reliability

Computer literacy

Tools

Scheduling software

CRM software

Office software

Job description

Static Services Pty Ltd – Maroochydore QLD

Static Services | Customer Service & Scheduling

Static Services is looking for a friendly, organised and customer focused Customer Service Representative to join our supportive team on a casual basis.

Casual Customer Service Representative

This role is ideal for someone looking for consistent weekly hours, with guaranteed Saturday and Monday shifts and the opportunity to pick up additional weekday shifts depending on business demand and staffing requirements.

Why You'll Love It Here

• Guaranteed Saturday and Monday shifts each week
• Saturday rate of $45 per hour plus super
• Weekday rate of $35 per hour plus super
• Additional weekday shifts available depending on business demand
• Join a team with over 1,800 five star reviews
• Great training and ongoing support
• A positive team culture where everyone works together

Working Hours and Pay

Saturday: 8:00am to 4:00pm at $45 per hour plus super

Monday: 7:00am to 3:00pm at $35 per hour plus super

Additional weekday shifts may be available depending on business demand and staffing requirements. All weekday shifts will be paid at $35 per hour plus super.

Initial Training

The successful applicant will be required to complete an initial training period of approximately 1 to 2 weeks during standard weekday business hours. This will allow you to learn our systems, processes and customer service standards before transitioning into the regular Saturday and Monday shifts.

Following training, the role will primarily involve Saturday and Monday shifts, with additional weekday shifts potentially available depending on business demand and staffing requirements.

About the Role

As a Customer Service Representative at Static Services, you'll play an important role in creating a great experience for our customers while helping coordinate schedules for our technicians.

You'll speak with homeowners, understand their needs and help ensure their experience with our team is smooth, professional and stress free.

We have established processes to help you succeed, but we're also looking for someone who can bring their own personality and warmth to every conversation.

Key Responsibilities

• Answer incoming calls and provide friendly, professional customer service
• Build rapport with customers and make them feel comfortable and valued
• Listen to customers, understand their needs and help find the right solutions
• Follow our customer service processes while keeping conversations natural and engaging
• Manage bookings and technician schedules using our scheduling software
• Communicate with technicians, dispatch and other office team members to keep jobs running smoothly
• Provide customers with timely updates and help deliver an excellent overall experience

What We're Looking For

• At least one year of experience in customer service, reception, administration or a similar role
• Excellent phone manner and communication skills
• Strong organisational skills and attention to detail
• The ability to multitask and stay calm in a busy environment
• A positive attitude and a genuine desire to help customers
• Reliability and a commitment to the agreed Saturday and Monday shifts
• Confidence using computers and a willingness to learn new software

Experience in trade services, scheduling or a call centre environment would be an advantage, but isn't essential for the right person.