Weekend Customer Service & Scheduling Specialist

Static Services Pty Ltd; Maroochydore; In loco; AUD 48.000 - 62.000; Part-time

Descrizione del lavoro

Static Services Pty Ltd in Maroochydore is seeking a friendly Customer Service Representative to join our team on a casual basis. You will help coordinate schedules for our technicians, speak with homeowners, and deliver a smooth, professional experience with guaranteed Saturday and Monday shifts.

Training is provided and additional weekday shifts may be available based on business demand. The role emphasizes warmth, reliability, and strong organisation in a busy environment.

Competenze

• Prior experience in customer service or similar roles.
• Excellent phone manners and clear communication.
• Able to multitask in a busy environment.
• Reliability and commitment to weekend shifts.
• Willingness to learn new software.
• Attention to detail.

Mansioni

• Answer calls and provide friendly, professional service.
• Build rapport and make customers feel valued.
• Understand customer needs and suggest solutions.
• Follow processes while staying natural and engaging.
• Manage bookings and technician schedules.
• Keep technicians and office team updated for smooth jobs.
• Provide timely updates and deliver an excellent overall experience.

Conoscenze

Customer service

Scheduling

Phone communication

Multitasking

Organisational skills

Reliability

Computer literacy

Strumenti

Scheduling software

CRM software

Office software

Descrizione del lavoro

Static Services Pty Ltd in Maroochydore is seeking a friendly Customer Service Representative to join our team on a casual basis. You will help coordinate schedules for our technicians, speak with homeowners, and deliver a smooth, professional experience with guaranteed Saturday and Monday shifts.

Training is provided and additional weekday shifts may be available based on business demand. The role emphasizes warmth, reliability, and strong organisation in a busy environment.