Administration & Scheduling Coordinator

Premier Rug Cleaning; Gold Coast City; Vor Ort; AUD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Training provided

Long-term employment opportunity

Growing business

Zusammenfassung

Premier Cleaning & Rug Services is seeking an Administration & Scheduling Coordinator to support daily operations. You will be the first point of contact for customer enquiries, convert them into bookings, schedule services, and liaise with technicians and customers to ensure smooth job flow from booking to completion.

You will manage calls and emails, update records in internal systems, and help with invoicing and general admin tasks.

Qualifikationen

• Experience in administration, scheduling, or customer-facing roles.
• Confident on the phone and with written communication.
• Sales experience or strong customer service background.
• Experience using booking systems, CRMs, or job management software.

Aufgaben

• Answer and manage calls, emails, and enquiries.
• Provide quotes and convert enquiries into bookings.
• Schedule and coordinate cleaning, rug services, pickups, deliveries, and pest control.
• Maintain daily/weekly job schedules for efficient routing and service delivery.
• Liaise with technicians, drivers, and customers to coordinate timing.

Kenntnisse

Administration

Scheduling

Customer service

Sales experience

Tools

Booking systems

CRM software

Job management software

Jobbeschreibung

Location: Yatala
Hours: 8:30-4:30 Monday to Friday

Premier Cleaning & Rug Services is a trusted provider of specialist cleaning and treatment services across South East Queensland. We deliver professional rug cleaning general cleaning services, with a strong focus on reliability, operational efficiency, and high-quality customer service.

Our services include professional rug cleaning and restoration (Persian, Oriental, wool and specialty rugs), carpet cleaning, upholstery cleaning, mattress cleaning, pick-up and delivery services. We operate with structured scheduling, clear communication, and efficient service delivery to ensure a seamless experience for every customer.

The Role

We are seeking an Administration & Scheduling Coordinator to support the day-to-day operations of Premier Cleaning & Rug Services.

This role is the first point of contact for customer enquiries and plays a critical role in converting enquiries into bookings, coordinating schedules, and ensuring jobs are planned and delivered efficiently. You will manage incoming calls and emails, schedule services, and liaise with technicians, drivers, and customers to ensure smooth job flow from booking through to completion.

Key Responsibilities

• Answer and manage incoming phone calls, emails, and online enquiries
• Provide quotes and convert enquiries into confirmed bookings
• Schedule and coordinate cleaning, rug services, pick-ups, deliveries, and pest control jobs
• Manage daily and weekly job schedules to ensure efficient routing and service delivery
• Liaise with technicians, drivers, and customers to coordinate service timing and expectations
• Accurately update and maintain job records, customer details, and schedules in internal systems
• Monitor job progress and follow up on outstanding bookings or customer requests
• Proactively resolve customer enquiries and maintain a high standard of customer service
• Support invoicing, job close-outs, and general administrative tasks

Requirements

What We’re Looking For

• Previous experience in administration, scheduling, customer service, or sales roles
• Confident and comfortable speaking on the phone
• Sales experience or strong customer service background
• Scheduling or bookings coordination experience
• Ability to build rapport quickly and close bookings without being pushy
• Strong organizational skills with attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Reliable, punctual, and committed to a long-term role
• Experience with booking systems, CRMs, or job management software is highly regarded

Why Join Premier Cleaning & Rug Services?

• Be part of a growing and well-established service business
• Stable, long-term employment opportunity
• Supportive and practical team environment
• Training provided on systems, services, and processes
• Opportunity to grow with the business as it expands