Customer Service Specialist

Concentrix Services Pty Ltd; City of Melbourne; Hybrid; AUD 74,390,000 - 82,656,000; Full time

Job summary

Concentrix is seeking a Customer Service Specialist to support Australians with financial and government inquiries from home. This 100% work-from-home, permanent full-time role offers weekday shifts, adherence to scripts, and a focus on accuracy and empathy.

Applicants must be Australian citizens within 50km of Melbourne CBD, undergo security checks, with equipment provided and potential pay progression as you expand across business lines.

Qualifications

• Australian citizenship required.
• Experience in roles where accuracy, compliance, or financial concepts mattered.
• Comfort working within scripted, process-driven environments.
• Strong communication and attention to detail.

Responsibilities

• High-volume inbound calls - financial and government matters
• Strict script and compliance adherence
• Applying financial literacy to guide customers clearly and accurately
• Maintaining professionalism across a range of conversation types

Skills

Customer service

Financial concepts

Compliance

Communication

Attention to detail

Job description

Job Title: Customer Service Specialist

Job Description

Join a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing.

Customer Service Specialist 100% Work From Home | Permanent Full-Time

Comfortable with people. At ease with money. Monday to Friday, from home. This role is a great fit if you've got solid work experience behind you and you're comfortable having conversations about money. You don't need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head. If you've come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we'd love to hear from you. You'll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.

What You’ll Be Doing

• High-volume inbound calls - financial and government matters
• Strict script and compliance adherence
• Applying financial literacy to guide customers clearly and accurately
• Maintaining professionalism across a range of conversation types

The Details

• $26.70/hr + Super + Incentives - with pay increases as you expand across business lines
• 100% permanent Work From Home
• Monday-Friday only | 7.6hr shifts with rotating start times between 7am-12pm AEST
• Equipment provided (Melbourne CBD collection required)
• Multiple intake dates across June and July 2026 - security clearance can take up to a month once submitted

What You Bring

• Professional experience in a role where accuracy, compliance, or financial concepts mattered
• Comfort working within scripted, process-driven environments
• A solid grasp of financial concepts - numbers shouldn't faze you
• Strong communication, composure, and attention to detail
• Reliable home internet (min. 50Mbps / 20Mbps) and a private workspace

Requirements

• Australian Citizenship required
• Within 50km of Melbourne CBD
• Police and Government Security checks
• Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks.

Why Concentrix

Concentrix is a global leader in customer experience with long-standing client partnerships. This isn't just a stable role - it's work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one. Career growth based on passion and aptitude - clear pathways, real stretch opportunities. 20,000+ LinkedIn Learning courses, all access, plus Concentrix University. 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs. Empathetic, accessible leaders invested in your success - removing barriers, not adding them. Incentives, bonuses, and everyday recognition - your contribution is seen and valued. Confident from day one with thorough onboarding and support that keeps going.

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.