Customer Service Specialist

Concentrix Services Pty Ltd; Adelaide; Hybrid; AUD 36,000 - 40,000; Full time

Benefits offered by this job

Career growth

LinkedIn Learning access

Wellbeing support

Empathetic leaders

Incentives & bonuses

Onboarding support

Job summary

Concentrix CVG Corporation is hiring a Customer Service Specialist to support Australians with financial and government inquiries from home. You will handle high-volume inbound calls using clear scripts, staying compliant while delivering accurate, empathetic service.

The role emphasizes financial concepts, precise communication, and the ability to follow processes in a scripted environment. This permanent full-time, work-from-home position offers rotating start times and equipment provided.

Qualifications

• Experience in roles requiring accuracy, compliance, or financial knowledge.
• Able to follow scripted, process-driven workflows.
• Strong numerical comfort with money concepts.
• Clear, professional communication and composure.
• Reliable home internet and private workspace.

Responsibilities

• Handle high-volume inbound calls about money and government matters.
• Strictly follow scripts and compliance guidelines.
• Apply financial literacy to advise customers clearly.
• Maintain professionalism across diverse conversation types.

Skills

Customer service

Financial concepts

Communication

Attention to detail

Remote work setup

Job description

Customer Service Specialist

Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing. 100% Work From Home | Permanent Full-Time Comfortable with people. At ease with money. Monday to Friday, from home.

This role is a great fit if you’ve got solid work experience behind you and you’re comfortable having conversations about money. You don’t need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head.

If you’ve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we’d love to hear from you.

You’ll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.

What You’ll Be Doing

• High-volume inbound calls - financial and government matters
• Strict script and compliance adherence
• Applying financial literacy to guide customers clearly and accurately
• Maintaining professionalism across a range of conversation types

The Details

• $26.70/hr + Super + Incentives - with pay increases as you expand across business lines
• 100% permanent Work From Home
• Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST
• Equipment provided (Adelaide CBD collection required)
• Multiple intake dates across June and July 2026, security clearance can take up to a month once submitted

What You Bring

• Professional experience in a role where accuracy, compliance, or financial concepts mattered
• Comfort working within scripted, process-driven environments
• A solid grasp of financial concepts - numbers shouldn’t faze you
• Strong communication, composure, and attention to detail
• Reliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspace

Requirements

Australian Citizenship required | Within 50km of Adelaide CBD | Police and Government Security checks

Why Concentrix

Concentrix is a global leader in customer experience with long-standing client partnerships. This isn’t just a stable role - it’s work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.

• Career growth based on passion and aptitude - clear pathways, real stretch opportunities
• 20,000+ LinkedIn Learning courses, all access, plus Concentrix University
• 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs
• Empathetic, accessible leaders invested in your success - removing barriers, not adding them
• Incentives, bonuses, and everyday recognition - your contribution is seen and valued
• Confident from day one with thorough onboarding and support that keeps going

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Location: AUS Work-at-Home South Australia Language Requirements: Time Type: Full time Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.